Document Lifecycle Management Using Configurable Retention Metadata

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

Existing document management systems face challenges in efficiently handling and purging documents due to varying processing instructions and retention durations, leading to cumbersome document management as operations and document volumes increase.

Innovation Solution

A document management portal that utilizes customizable metadata to facilitate document handling and purging, including actions such as relocation, copying, and deletion based on document-specific metadata, with features like document archiving and logging.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If manual document handling processes are used to manage each document individually, then document processing accuracy can be maintained, but management efficiency deteriorates as document volume increases

Engineering Contradiction:
Improvedocument management efficiencyVSAvoidmanagement process complexity
Core Design Contradiction:
ProductivityVSDevice complexity

Solution Approach 1:

The system performs preliminary actions by automatically extracting metadata from documents and pre-determining retention durations based on document types and operations. This preliminary processing enables automated decision-making about document lifecycle actions (retain, archive, purge) without manual intervention for each document, thereby improving efficiency while maintaining accuracy through pre-configured rules.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The document management system enables self-service by automatically classifying documents, assigning retention policies, and executing purging actions based on metadata and predefined rules. The system serves itself by autonomously managing the document lifecycle without requiring manual handling instructions for each document, thus improving productivity as volume increases.

Inventive Principle:
Principle #25Self-service

2Reliability

If different retention durations are assigned to different documents, then compliance with retention policies is improved, but determination of appropriate actions becomes more complex

Engineering Contradiction:
Improveretention policy complianceVSAvoidaction determination complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The system applies parameter changes by associating different retention durations (time parameters) with different document types and operations. By changing the retention parameter based on document metadata, the system automatically determines appropriate actions (retain, archive, purge) without complex manual analysis, ensuring compliance while simplifying the determination process through parameter-based rules.

Inventive Principle:
Principle #35Parameter changes

Solution Approach 2:

The system segments documents into different categories based on type and operation, assigning specific retention durations to each segment. This segmentation allows the system to apply different retention policies to different document groups, improving compliance while reducing complexity by handling each segment with standardized rules rather than individual analysis.

Inventive Principle:
Principle #1Segmentation

3Reliability

If documents are retained for longer durations to ensure compliance, then policy adherence is improved, but storage resources and management overhead increase

Engineering Contradiction:
Improvepolicy adherenceVSAvoiddocument storage volume
Core Design Contradiction:
ReliabilityVSQuantity of substance

Solution Approach 1:

The system implements periodic action by automatically reviewing documents at scheduled intervals to determine if retention criteria are still met. Documents are periodically assessed against their retention policies, and actions (retain, archive, purge) are executed periodically rather than continuously, ensuring compliance while optimizing storage by removing documents that no longer require retention.

Inventive Principle:
Principle #19Periodic action

Solution Approach 2:

The system applies discarding and recovering by purging documents that have exceeded their retention durations and recovering storage space. Documents are systematically discarded after their designated retention period, and the recovered storage resources are made available for new documents, thus maintaining policy adherence while optimizing storage utilization.

Inventive Principle:
Principle #34Discarding and recovering

Data Source

PatentUS20250328493A1Document Management
Publication Date: 2025.10.23 SERVICENOW INC
  • US20250328493A1 patent drawing
  • US20250328493A1 patent drawing
  • US20250328493A1 patent drawing

AI summary

Techniques relate to managing a document throughout its lifecycle according to configurable metadata associated with the document. A processor may receive the document in association with an operation and may determine suitable metadata, which may be configurable, to associate with the document. After the operation is closed, the processor may suitably handle the document based on the metadata. Handling the document may include moving the document to an associated profile and/or purging the document. Further, with the configurable metadata, the processor may control the document with increased granularity.