Document Presence Indicators for Collaboration Efficiency

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

Existing communication platforms lack an efficient way to indicate user presence and interaction status within documents, leading to inefficiencies in collaboration and resource utilization.

Innovation Solution

The implementation of presence indicators that display user interaction status, such as viewing or editing, within a document, allowing users to quickly determine who else is interacting with the same document.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If presence indicators are implemented to show user interaction status, then collaboration efficiency is improved, but device complexity increases

Engineering Contradiction:
Improvecollaboration efficiencyVSAvoidsystem complexity
Core Design Contradiction:
ProductivityVSDevice complexity

Solution Approach 1:

The system automatically detects and tracks user interactions with documents without requiring manual reporting. Users simply need to open or edit a document, and the system autonomously captures this information, updates presence indicators, and notifies relevant users, eliminating the need for complex manual coordination mechanisms

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The system implements real-time feedback loops where user actions (opening, editing, viewing documents) are immediately detected and reflected in the interface through presence indicators and notifications. This continuous feedback mechanism allows users to see others' document status dynamically, improving collaboration efficiency

Inventive Principle:
Principle #23Feedback

2Loss of information

If presence indicators are added to display user interaction status, then information availability is improved, but device complexity increases

Engineering Contradiction:
Improveinformation availabilityVSAvoidinterface complexity
Core Design Contradiction:
Loss of informationVSDevice complexity

Solution Approach 1:

The presence indicator functionality is merged into the existing document interface elements. Instead of adding separate complex information display systems, the solution integrates presence information directly into document metadata, thumbnails, and sidebars that users already interact with, minimizing additional interface complexity

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The presence indicator system serves multiple functions simultaneously: it tracks user presence, indicates document status, provides collaboration awareness, and enables intelligent notifications. This multi-functionality reduces the need for separate information display mechanisms, keeping the interface simple while improving information availability

Inventive Principle:
Principle #6Universality (Multi-functionality)

3Productivity

If the system tracks and displays user interaction status, then collaboration quality is improved, but energy consumption increases

Engineering Contradiction:
Improvecollaboration qualityVSAvoidenergy consumption
Core Design Contradiction:
ProductivityVSUse of energy by moving object

Solution Approach 1:

Instead of continuous monitoring, the system uses periodic status updates triggered by significant user actions (document opening, closing, editing). This event-driven approach with periodic status checks maintains collaboration quality while dramatically reducing energy consumption compared to continuous real-time tracking

Inventive Principle:
Principle #19Periodic action

Data Source

PatentUS12307063B2Indicating user interactions associated with a document
Publication Date: 2025.05.20 SALESFORCE INC
  • US12307063B2 patent drawing
  • US12307063B2 patent drawing
  • US12307063B2 patent drawing

AI summary

In association with a communication platform, one or more users can create, share, edit, and/or comment on a document. An indicator can be provided to one user that another user is presently interacting with the document. For example, the indicator can indicate information about a respective user, such as a permission level, virtual-space membership, and the manner in which the user is interacting with the document. In addition, the indicator may provide options to change or update information associated with a respective user, such as by inviting the user to join a virtual space of the communication platform and associated with the document or by changing permissions of the user with respect to the document.