Document Upload System with Quarantine Scanning and Format Conversion

Solution Overview

Problem

Existing document upload systems in insurance claim processes are inadequate, as they often require file format conversion and malware scanning, leading to delays and security concerns when handling files from external sources.

Innovation Solution

A system that allows users to upload files to a quarantine server for malware scanning, then converts and compresses them to a supported format before verification and storage, ensuring security and accuracy through a network of temporary and permanent storage servers.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If files are scanned for malware and converted to supported formats, then security and compatibility are improved, but processing time increases

Engineering Contradiction:

ImprovesecurityVSAvoidprocessing time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system performs malware scanning and format conversion in advance during the upload process, before the document is needed for claim processing. By completing these time-consuming security and compatibility operations preliminarily, the document is ready for immediate use when needed, thus improving security and compatibility without causing delays during actual claim handling.

Inventive Principle:

Principle #10Preliminary action

2Reliability

If files are scanned for malware and converted to supported formats, then security and compatibility are improved, but processing time increases

Engineering Contradiction:

ImprovecompatibilityVSAvoidprocessing time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system performs malware scanning and format conversion in advance during the upload process, before the document is needed for claim processing. By completing these time-consuming security and compatibility operations preliminarily, the document is ready for immediate use when needed, thus improving security and compatibility without causing delays during actual claim handling.

Inventive Principle:

Principle #10Preliminary action

3Reliability

If documents are processed through scanning and conversion operations, then document quality and security are improved, but the time from transmission to availability increases

Engineering Contradiction:

Improvedocument qualityVSAvoidavailability time

Core Design Contradiction:

ReliabilityVSLoss of time

Solution Approach 1:

The system performs malware scanning, format conversion, and quality optimization in advance during the upload process. By completing these operations preliminarily, the document is fully processed and ready for immediate viewing and use when needed, thus improving document quality and security without causing delays during actual claim handling.

Inventive Principle:

Principle #10Preliminary action

Data Source

PatentUS10116673B1System and method for uploading and verifying a document

Publication Date: 2018.10.30 STATE FARM MUTAL AUTOMOBILE INSURANCE COMPANY

AI summary

A computer implemented method may allow for the upload and verification of a document. In one aspect, the method may receive a file at a data server associated with an insurance company event and determine if the file contains a computer security threat. The method may also determine if the file is supported and convert the file wherein the converted file is supported. The method may further flag the converted file for association with an insurance company event and transmit the converted file to a permanent storage server.