Real-Time Document Verification for Virtual Banking Fraud Control
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current virtual chat bots are inefficient and redundant due to reliance on human intervention for secure information transfer, necessitating improved virtual credential systems for secure identification and interaction.
Innovation Solution
A method for secure data transfer over digital channels involving a platform that initiates a customer assist instance, determines the need for a document scan, sends a unique scan session, scores the document based on legibility and quality, and allows transactions based on authorization rules, using a trusted device and secure communication.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Extent of automation
If virtual chat bots are used for information transfer, then interaction can be automated, but security and reliability deteriorate due to reliance on human intervention
Solution Approach 1:
The patent introduces a dedicated secure communication module as an intermediary between the chat bot and external systems. This module handles encryption, decryption, and secure data transmission, allowing the chat bot to remain automated while delegating security-critical functions to a specialized component that ensures reliable and secure information transfer without human intervention.
2Reliability
If document verification is performed, then fraud prevention is improved, but processing time increases
Solution Approach 1:
The system performs preliminary document verification by capturing and analyzing identification documents during the initial account setup or first login. The secure communication module pre-validates document authenticity, extracts relevant information, and stores verification results. This preliminary action enables faster subsequent transactions without repeated full verification, reducing time loss while maintaining fraud prevention.
Solution Approach 2:
The patent replaces manual document verification processes with automated optical character recognition (OCR) and image analysis algorithms. The secure communication module integrates these computational methods to automatically extract, validate, and verify document information, substituting time-consuming manual inspection with rapid automated processing that maintains high fraud prevention effectiveness.
3Reliability
If secure authentication protocols are implemented, then unauthorized access is reduced, but user interaction complexity increases
Solution Approach 1:
The chat bot integrates the secure communication module to handle authentication automatically. When a user logs in or accesses protected information, the bot autonomously manages cryptographic key pairs, performs digital signature verification, and handles encrypted communication protocols without requiring users to manually configure security settings or understand complex authentication mechanisms. The security process becomes transparent and self-service oriented.
Solution Approach 2:
The secure communication module acts as an intermediary that shields users from cryptographic complexity. It manages public-private key pairs, handles encrypted message transmission, and verifies digital signatures behind the scenes. Users simply interact with the chat bot through natural language, while the intermediary module ensures robust unauthorized access prevention through these hidden security operations.
Data Source
AI summary
Methods and systems consistent with the disclosure include a method for secure transfer using digital channels, comprising: receiving, by a platform executed by one or more processors of a server, a notification of a customer call, wherein the notification comprises an incoming phone call from a user; initiating a customer assist instance responsive to the notification; determining whether to ask the user for a document scan based on whether a user's device is known by the platform; sending, based on a determination that authorization is required, an event to the user's device with a unique scan session; receiving a scanned document from a user's device via use of the unique scan session; and determining, based on the scanned document, to allow a transaction.