Drive-up Banking Window Projection Interface
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Solution Overview
Problem
Conventional drive-up banking systems require users to lower their vehicle window, exposing them to uncomfortable outdoor conditions while interacting with the system, as they need to manually input account and transaction information.
Innovation Solution
A drive-up banking system that projects a user interface onto a vehicle window, allowing users to interact with it without opening the window, using sensors to detect gestures and a scanning device to authenticate and process transactions, thereby minimizing the time the window needs to be open.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If customers lower the vehicle window to interact with the user interface, then they can manually input account and transaction information, but they are exposed to uncomfortable outdoor conditions such as cold temperatures, hot temperatures, wind, rain, and snow
Solution Approach 1:
The patent introduces an intermediary system consisting of a projection device that projects the user interface onto the vehicle window and a sensing device that detects user interactions through the window. This intermediary mechanism allows customers to interact with the banking system without physically opening the window, thus eliminating exposure to outdoor conditions while maintaining full input capability
Solution Approach 2:
The patent replaces the mechanical interaction method (manually typing on a keyboard requiring window opening) with an optical and sensing-based system. The projection device displays the interface optically on the window, and the sensing device detects gestures or touches through the window material, substituting mechanical keyboard interaction with non-contact or minimal-contact interaction methods
2Ease of operation
If the vehicle window is opened for manual input, then customers can access the user interface, but the transaction process takes longer due to window operation
Solution Approach 1:
The system performs preliminary actions by projecting the user interface onto the vehicle window before the customer needs to interact with it. The projection device prepares the interface display in advance, and the sensing device is ready to detect interactions immediately, eliminating the time delay associated with opening and closing the window during the transaction process
3Object-affected harmful factors
If a projected user interface is used on the vehicle window, then customers can interact without opening the window, but the system complexity increases with projection devices and gesture sensors
Solution Approach 1:
The vehicle window serves multiple functions: it remains a protective barrier against outdoor conditions while simultaneously becoming a display surface for the user interface and a sensing surface for detecting customer interactions. This multi-functionality eliminates the need for separate display and sensing components that would otherwise be required, reducing overall system complexity
Solution Approach 2:
The vehicle window itself performs the functions of display and sensing without requiring additional dedicated components. The window material or coating provides the projection surface, and the same window structure enables gesture detection, allowing the window to serve itself for multiple purposes and reducing the need for extra system components
Applied Scientific Principles
This section explains which scientific principles are used to turn an abstract innovation direction into a practical engineering solution.
Function Achieved in This Case
This solution reduces user exposure to outdoor conditions by enabling all necessary transaction inputs to be made through a projected interface, significantly shortening the time the vehicle window must be open during transactions.
Implementation Method 1
projecting, by the drive-up banking system, a user interface onto a vehicle window
Implementation Method 2
a heat sensor configured to sense gestures at or proximate to the vehicle window
Data Source
AI summary
Examples described herein relate to apparatuses and methods for reducing an amount of time that a user of a drive-up banking system is exposed to outdoor environmental conditions. A method includes detecting, by a drive-up banking system, a presence of a vehicle proximate the drive-up banking system; projecting, by the drive-up banking system, a user interface onto a vehicle window such that the user interface is visible to the occupant of the vehicle; receiving, by the drive-up banking system, information indicative of an identity of the occupant of the vehicle; determining, by the drive-up banking system, an account corresponding to the occupant of the vehicle; requesting, by the user interface, transaction information; receiving, by the user interface, information indicative of the transaction information; and conducting, by the drive-up banking system, a transaction based on the transaction information.