Web-Based DSL Line Management System for Real-Time Performance Data
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Solution Overview
Problem
Current trouble ticket and workflow administration systems for telecommunication services, such as DSL, face challenges in accessing and managing real-time and historical performance data of DSL lines, as field technicians lack remote access to network elements and must manually enter test results into mainframe systems, which is inefficient and limits their ability to troubleshoot effectively.
Innovation Solution
A web-based DSL line management system that enables remote collection of real-time performance data via wireless networks or the Internet, allowing field technicians to access and send data directly to backend systems, using a web portal and servers that map DSL identifiers to port addresses, and convert data into mainframe format for seamless integration with existing systems.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If field technicians use handheld test devices to manually test lines and convey results over telephone, then they can gather performance data, but it requires multiple manual entries and is inefficient
Solution Approach 1:
The system enables field technicians to directly access and update performance data through a graphical user interface on their handheld devices. The system automatically retrieves existing data and allows technicians to input test results directly into the database without requiring manual data entry by support personnel, making the system self-updating and eliminating the inefficiency of telephone-based data transmission
Solution Approach 2:
The patent replaces the mechanical process of manual telephone communication and manual data entry with an automated electronic system. Field technicians use handheld devices with graphical interfaces to directly communicate with the database system, eliminating the need for telephone-based data transmission and multiple manual entries, thereby significantly improving data entry efficiency
2Ease of operation
If field technicians do not have remote access to network elements, then they can test lines at customer premises, but they cannot remotely cause network elements to take new or real-time performance data
Solution Approach 1:
The system introduces a remote access interface as an intermediary between field technicians and network elements. This interface, accessible through handheld devices, allows technicians to remotely initiate performance data collection from network elements such as DSLAMs and metallic line testers without physically accessing them, thereby providing both remote capability and real-time data access simultaneously
Solution Approach 2:
The handheld device interface serves multiple functions: it provides remote access to network elements, enables real-time performance data collection, allows historical data retrieval, and facilitates direct database updates. This multi-functional interface eliminates the need for separate systems for each function, providing comprehensive capability in a single unified tool
3Reliability
If field technicians manually enter test results into mainframe systems, then data can be stored, but it requires multiple manual entries and increases error risk
Solution Approach 1:
The system enables field technicians to directly update the database through their handheld devices with graphical interfaces. The system automatically retrieves existing customer information and line data, and technicians can directly input test results that are immediately stored in the database, eliminating the need for support personnel to manually enter data and reducing the risk of transcription errors
Solution Approach 2:
The system provides immediate feedback to field technicians by displaying retrieved data and confirming data entry. When technicians input test results, the system immediately processes and stores the data, providing real-time confirmation of accurate entry. This feedback mechanism ensures data accuracy while eliminating the need for manual verification steps
Data Source
AI summary
A method and system for managing performance data of communication lines, such as digital subscriber lines, is disclosed. The method includes receiving from a remote user device an identifier for a particular communications line at a web server; initiating a real-time performance analysis of the line at a network end of the line; receiving real-time performance data and converting the real time performance data to analyzed data; receiving field performance data from the user device; and converting at least one of the field performance data and the real-time performance data from a web-based format to a mainframe format; and sending the converted data to a mainframe for storage corresponding to a file associated with the identifier.