Dual-Use Display Screen for Financial Document Privacy
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Solution Overview
Problem
Financial institutions face challenges in maintaining customer privacy during the filling out of personal information on forms, as customers are concerned about their information being visible to others, and existing systems do not effectively address this concern.
Innovation Solution
A dual-use display screen system is implemented on an electronic computing device, where a financial services document is displayed in two sections, allowing the customer and the financial services representative to view different portions or orientations of the same document, with the customer able to enter information directly using a virtual keyboard on their section without it being visible to the representative, and augmented reality is used to enhance privacy by displaying entered information only on the AR device and not on the display screen.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If personal information is displayed on a single shared screen for both customer and representative, then document viewing is simplified, but customer privacy is compromised
Solution Approach 1:
The display screen is divided into multiple independent sections, each showing different content to different users. The customer section displays personal information fields, while the representative section displays form content but not customer inputs. This segmentation allows both users to view relevant information simultaneously without exposing sensitive data to unauthorized parties.
Solution Approach 2:
Different regions of the display screen have different visibility properties. The customer's personal information is made visible only in the customer's field of view or on the customer-facing portion of the screen, while remaining hidden from the representative's view. This local quality control ensures privacy protection while maintaining operational efficiency.
2Measurement precision
If the representative can see all form fields for verification, then accuracy is improved, but customer confidentiality is reduced
Solution Approach 1:
The display is segmented into representative-visible area and customer-visible area. The representative can verify form accuracy by viewing the form structure and required fields in their section, while customer personal information appears only in the customer section. This allows verification without compromising confidentiality of sensitive data like social security numbers and financial information.
3Stability of the object's composition
If a single display shows all document content to both parties, then information consistency is maintained, but privacy protection is lost
Solution Approach 1:
The display screen is divided into multiple independent sections that can show different content simultaneously. Each section maintains information consistency for its intended audience while protecting sensitive data from unauthorized viewing. The system ensures that both customer and representative have access to consistent form content appropriate to their roles without exposing confidential information.
Data Source
AI summary
A method includes displaying a financial services document on a display screen of an electronic computing device. The financial services document is displayed on a first section of the display screen and on a second section of the display screen. An action is performed on the financial services document on the first section of the display screen without changing the display of the financial services document on the second section of the display screen. An action is performed on the financial services document on the second section of the display screen without changing the display of the financial services document on the first section of the display screen.