DX Maturity Assessment System for Objective Service Recommendation
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Solution Overview
Problem
The existing DX promotion index relies on self-diagnosis, making it difficult to objectively assess a company's digital transformation progress, which hampers the selection of appropriate initiatives, tools, and services for promotion, and prevents providers from accurately offering tailored products and services.
Innovation Solution
A computer system that manages service management information to estimate the maturity of digital transformation in business operations, identify necessary services, and recommend them to companies based on this data.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If self-diagnosis method is used to assess DX promotion degree, then company can easily evaluate its own status, but the assessment lacks objectivity and accuracy
Solution Approach 1:
The patent introduces a third-party assessment system that acts as an intermediary between companies and DX evaluation. This external assessment system collects operating data from multiple sources, processes it through standardized metrics, and provides objective maturity assessments, thereby resolving the contradiction between easy self-assessment and objective measurement.
Solution Approach 2:
The patent implements a feedback mechanism where assessment results are continuously updated based on new operating data. The system provides regular feedback loops that compare current maturity levels against targets, enabling both companies and providers to track progress and adjust strategies, thus improving measurement precision while maintaining ease of use through automated reporting.
2Adaptability or versatility
If DX promotion index is used for service recommendation, then service providers can identify potential customers, but they cannot accurately grasp the degree of DX promotion to propose optimal services
Solution Approach 1:
The patent transforms the abstract concept of DX promotion degree into concrete, measurable parameters including maturity level, service utilization rate, and operating data metrics. By changing the assessment from subjective qualitative indicators to objective quantitative parameters, the system enables both service recommendation and accurate measurement of DX promotion degree.
Solution Approach 2:
The patent segments the DX assessment into multiple dimensions including data infrastructure, process automation, organizational culture, and service utilization. This segmentation allows for precise measurement in each dimension while providing a comprehensive overall assessment, enabling tailored service recommendations based on specific area needs.
3Measurement precision
If comprehensive operating data is collected for accurate maturity estimation, then objective assessment is achieved, but system complexity and data processing requirements increase
Solution Approach 1:
The patent creates a universal data collection framework that can gather multiple types of operating data through standardized interfaces. The assessment system performs multiple functions including data collection, processing, analysis, and reporting within a single integrated platform, thereby achieving accurate maturity estimation without proportionally increasing system complexity.
Solution Approach 2:
The patent transforms complex raw operating data into simplified maturity metrics through standardized parameter transformations. By changing the data representation from detailed operational records to aggregated maturity indicators, the system maintains measurement precision while reducing the complexity of data processing and system architecture.
Data Source
AI summary
A computer system manages service management information for managing a correspondence relation between a magnitude of maturity representing a degree of promotion of digital transformation in a business operation and a service useful for the promotion of the digital transformation in the business operation, acquires, from a business system operated by a first business operator, operating data including information on an operation of the business system, estimates the maturity of the business system of the first business operator based on the operating data, identifies a service with reference to the service management information based on the maturity, the service being recommended to be introduced to the first business operator, and presents information on the identified service.