Dynamic Area Worker Selection for Device Failure Restoration
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Solution Overview
Problem
Existing worker selection systems do not consider restrictions on worker dispatch due to infectious disease countermeasures or device manufacturer preferences, potentially leading to unfavorable dispatch areas and inadequate selection of suitable workers for device failure restoration.
Innovation Solution
A worker selection system that includes a failure information reception unit, a worker information storage unit, and an area information storage unit to select a worker based on their failure handling ability and location within a dynamically set area, ensuring the selected worker is capable of handling the failure and present in the designated area, while considering remote support options and manufacturer affiliation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Speed
If worker selection is based only on distance and experience without area restrictions, then response speed is improved, but compliance with infectious disease countermeasures and manufacturer preferences deteriorates
Solution Approach 1:
The system dynamically adjusts the area restriction parameters based on changing conditions such as infectious disease situations and manufacturer preferences. The area information storage unit stores flexible area definitions that can be modified without changing the system structure, allowing the selection criteria to adapt to different operational contexts while maintaining both speed and compliance.
Solution Approach 2:
The system changes the selection parameters by introducing area information as an additional criterion alongside distance and experience. By storing and utilizing area information about setting areas in the area information storage unit, the system can adjust which workers are eligible for selection based on their location relative to the device and the current area restrictions, thus balancing response speed with compliance requirements.
2Reliability
If area restrictions are imposed on worker dispatch, then compliance with restrictions is improved, but the range of selectable workers is reduced
Solution Approach 1:
The area information storage unit enables dynamic adjustment of area restrictions based on different settings and situations. When compliance requirements are relaxed or modified, the stored area information can be updated to reflect new boundaries or conditions, thereby expanding or contracting the pool of selectable workers without requiring system reconfiguration.
Solution Approach 2:
The area information storage unit serves multiple functions: it stores geographic boundary data, maintains manufacturer preference information, and accommodates infectious disease countermeasure requirements. This multi-functionality allows the same data structure to support various compliance scenarios while maintaining a flexible worker selection process.
3Reliability
If only manufacturer workers are selected, then manufacturer preferences are satisfied, but worker availability and selection flexibility deteriorate
Solution Approach 1:
The system changes the selection parameter from exclusive manufacturer worker preference to a flexible criterion that can include or exclude non-manufacturer workers based on area information and current settings. The area information storage unit holds data that enables the worker selection unit to adjust worker eligibility parameters dynamically.
Solution Approach 2:
The area information storage unit acts as an intermediary between manufacturer preferences and worker availability. It stores and manages the criteria that mediate between the preference for manufacturer workers and the need to expand the worker pool to include non-manufacturer workers when necessary for availability.
Data Source
AI summary
In a worker selection system that selects a worker who performs restoration work on a device that failed, the system includes a failure information reception unit that receives failure information including information about a content of the failure and information about an identification of the device, a worker information storage unit that stores worker information including information about a failure handling ability of the worker and information about a location of the worker, an area information storage unit that stores area information about a setting area including a location of the device and changing depending on a setting, and a worker selection unit that selects, based on the worker information and the area information, the worker who has an ability to handle the failure and is present in the setting area as a candidate to be dispatched.