Dynamic Incoming Call Management via Actionable Notifications
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Solution Overview
Problem
Conventional call forwarding services are static, meaning users cannot change the mobile number for forwarding incoming calls in real-time, limiting dynamic management of incoming calls.
Innovation Solution
A method and system for managing incoming calls by detecting a third device among multiple devices to transfer an actionable notification of the incoming call, acknowledging the action, and initiating a second call, all while managing the calls via a conference call.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If conventional call forwarding services automatically reroute incoming calls to a user-defined number, then users can stay connected when away from their mobile phone, but the system lacks dynamic management capability and users cannot change the forwarding number in real-time
Solution Approach 1:
The patent transforms static call forwarding into a dynamic system by enabling real-time changes to forwarding numbers through runtime modifications of communication routes. The system allows users to update forwarding destinations without reconfiguring the entire call forwarding service, making the forwarding number adaptable and changeable during operation.
Solution Approach 2:
The system pre-establishes multiple communication routes and forwarding numbers in advance. When a user needs to change the forwarding destination, the system can quickly switch between pre-configured routes rather than creating new routing paths from scratch, reducing the complexity of real-time changes.
2Ease of operation
If the system allows real-time changes to forwarding numbers, then dynamic management of incoming calls is achieved, but the system complexity increases
Solution Approach 1:
The system implements a universal call forwarding service that can handle multiple forwarding numbers and destinations through a single, unified mechanism. This multi-functional approach allows the same system infrastructure to support both static and dynamic forwarding scenarios, reducing overall system complexity while enabling real-time changes.
Solution Approach 2:
The system introduces an intermediary layer (such as a server or control mechanism) that manages the complexity of real-time forwarding changes. This intermediary handles the logic of route switching and number management, shielding users from underlying system complexity while enabling easy real-time modifications to forwarding destinations.
3Adaptability or versatility
If incoming calls are automatically forwarded to a fixed number, then the forwarding process is simple, but the system lacks flexibility for users to select alternative devices
Solution Approach 1:
The system enables dynamic selection of forwarding destinations by allowing users to change the forwarding number at runtime. Instead of being locked into a fixed destination, users can adaptively select alternative devices or numbers based on their current needs, making the call forwarding operation flexible and responsive to changing circumstances.
Data Source
AI summary
The disclosure discloses a method and a system for managing incoming calls by sending an actionable notification. The method includes receiving, from a first device, a first call on a second device. The method includes detecting a third device among a plurality of devices to transfer an actionable notification of the first call. The method includes detecting by acknowledgment for an action on the actionable notification from the third device and initiating a second call based on the detected action. The method includes managing, via a conference call, the first call and the second call simultaneously.