Dynamic Multifactor Call Routing Without Rate Table Reloads
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Solution Overview
Problem
Communications carriers face significant financial impacts due to small mistakes in identifying payment rates, lack of flexibility in route selection, and high costs associated with updating customer and vendor rate tables, leading to inefficiencies in call routing.
Innovation Solution
A system and method for dynamic multifactor routing that utilizes a route ranking system to determine a ranked list of vendors based on multiple criteria, including margins, call type, and vendor ratings, with dynamic updates to routing criteria without reloading tables, and includes features for traffic burst protection and local number portability considerations.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a communications carrier system uses traditional call routing methods with fixed rate tables, then the system maintains simplicity in operation, but the system loses flexibility in route selection and incurs high costs when updating rate tables
Solution Approach 1:
The patent implements dynamic routing by allowing the routing system to adaptively select vendors based on real-time evaluation of multiple criteria including margins, call type, and vendor ratings. The system dynamically updates routing decisions without requiring manual table reloads, enabling flexible route selection while maintaining operational simplicity through automated multi-factor analysis.
2Productivity
If the communications carrier system implements dynamic multifactor routing with multiple criteria evaluation, then the system achieves better route optimization and flexibility, but the system increases computational complexity and processing time
Solution Approach 1:
The patent changes the parameters used for routing decisions from static rate tables to dynamic multi-factor criteria including margins, call type, and vendor ratings. By evaluating multiple parameters simultaneously and allowing dynamic updates without table reloads, the system achieves superior route optimization while managing computational complexity through efficient parameter integration.
3Measurement precision
If the system frequently updates customer and vendor rate tables to maintain accurate pricing, then the system ensures financial accuracy, but the system incurs high operational costs and processing overhead
Solution Approach 1:
The patent performs preliminary evaluation of multiple routing criteria including margins, call type, and vendor ratings before finalizing routing decisions. By pre-establishing vendor rankings based on comprehensive criteria and allowing dynamic updates without full table reloads, the system ensures accurate payment rate identification while reducing the operational costs associated with frequent rate table updates.
Data Source
AI summary
A system for selecting communication routes based on multiple criteria is disclosed. The system can dynamically update route ranking criteria without loading new data tables. Further, the system can be implemented in the context of a route ranking system that provides a list of routes for processing or completing a call. The list of routes can be generated in a ranked order to facilitate attempts to route the call based on the predefined routing criteria. Further, the route ranking system can determine the list of routes based on one or more criteria including, for example, margins, call type, and vendor ratings, to name a few. Advantageously, modifications can be made to values associated with the routing criteria without requiring the loading of new tables associated with the routing criteria. These modifications can be associated with an expiration condition thereby enabling increased flexibility in determining the list of routes.