Dynamic Contact Identification Routing System
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Solution Overview
Problem
Current telecommunication systems rely on fixed classification schemes for routing outbound communications, which may not be optimal for efficient routing decisions.
Innovation Solution
A contact identification system that receives dialed addresses, identifies suitable number plans using match types, determines classifications, and selects routing paths for outbound communications, allowing dynamic routing decisions based on classifications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a fixed classification scheme is used to determine routing, then the routing decision process is simple and fast, but the routing efficiency and cost-effectiveness deteriorate due to inability to adapt to different communication scenarios
Solution Approach 1:
The patent implements dynamic routing by allowing the classification scheme to adapt based on multiple match types (geographic location, contact relationship, time of day, etc.) rather than using a static fixed classification. The system dynamically selects and applies different number plans and match types based on the specific communication context, enabling flexible routing decisions that optimize for cost and efficiency in varying scenarios.
Solution Approach 2:
The system changes multiple parameters simultaneously including geographic location, time of day, contact relationship, and communication type to determine the optimal routing path. By varying these parameters dynamically rather than relying on a single fixed classification parameter, the system achieves improved routing efficiency while managing complexity through structured parameter evaluation.
2Adaptability or versatility
If multiple number plans and match types are evaluated to determine classification, then routing adaptability and cost-effectiveness improve, but the processing time and system complexity increase
Solution Approach 1:
The system performs preliminary actions by pre-configuring multiple number plans and match types in advance, organizing them in a structured hierarchy. This preparation allows the system to quickly evaluate and select the appropriate classification during actual routing decisions, reducing processing time while maintaining high adaptability across different communication scenarios.
Solution Approach 2:
The classification process is segmented into multiple independent evaluation stages, each assessing different match types (geographic, temporal, relational, etc.). This segmentation allows the system to evaluate multiple parameters systematically without overwhelming processing requirements, balancing adaptability with efficient processing time through structured modular evaluation.
Data Source
AI summary
Technologies for routing an outbound telecommunication from an enterprise telecommunications device to a destination telecommunications device in a contact identification system are disclosed. The system determines the classification of a dialed address using a number plan that may be created by a user from a plurality of predetermined match types. Once the classification of the dialed address is determined, the system routes the outbound telecommunication on a routing path chosen for that classification of telecommunication. Additional embodiments are described herein.