Dynamic Declination Statement Generation for Virtual Card Security
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Solution Overview
Problem
Users of virtual card numbers (VCNs) face difficulties in identifying and addressing declination issues due to lack of real-time notification and dynamic presentation of declination information, leading to incomplete transactions and unresolved issues.
Innovation Solution
A system that generates a dynamic declination statement using virtual card information and one or more declinations, presented through a graphical user interface (GUI) that updates in real-time with new declination data, allowing users to authenticate, view, and take actions on declined transactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If VCNs are used with strict controls for fraud prevention, then security is improved, but transaction completion rate deteriorates due to false declines
Solution Approach 1:
The system provides real-time feedback to users about VCN declinations through notifications and a web portal. When a VCN is declined, the user receives immediate information about the declination reason and can take corrective actions (such as updating card details or authorizing the transaction), allowing the system to learn from user responses and improve future transaction outcomes while maintaining security controls
2Loss of information
If real-time declination notification is implemented, then user awareness is improved, but system complexity increases
Solution Approach 1:
The system introduces a web portal as an intermediary interface between the payment processing system and the user. This portal consolidates multiple notification channels (SMS, email, push notifications) and provides a unified view of VCN status, declination reasons, and actionable items. The web portal acts as a mediator that manages the complexity of real-time notifications while providing users with comprehensive information in an organized manner
Data Source
AI summary
Disclosed embodiments may include a system for dynamic declination generation. The system may receive authentication data associated with an account from a user device. The system may authenticate the user device by comparing the authentication data to account data. The system may generate a declination statement comprising virtual card information and one or more declinations associated with the account. The system may generate a graphical user interface (GUI) comprising the declination statement. The system may transmit the GUI to the user device for display. The system may receive one or more new declinations associated with the account from a network. In response to receiving one or more new declinations associated with the account, the system may modify the GUI to further comprise the one or more new declinations.