Dynamic Deep Linking for Private Multi-Party Channel Routing
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Solution Overview
Problem
Electronic communication platforms, such as IVR systems, struggle to handle multi-party communications while protecting privacy between each party's communication data, leading to user distraction and inefficiencies in navigating electronic channels.
Innovation Solution
A system is developed to generate intelligent deep links that identify account identifiers, determine secondary users, access user preferences, and transmit dynamic deep link messages to preferred communication channels, tracking navigation paths and generating corrective messages to ensure workflow completion.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional electronic communication platforms are used for multi-party communications, then communication channels are available, but user data privacy cannot be protected and users become distracted
Solution Approach 1:
The system segments communication channels and user data into isolated contexts. Each user interacts with their own specific communication channel and data set, preventing cross-contamination and distraction. The deep linking technology creates segmented navigation paths that guide each user through their own workflow without exposure to other users' data.
Solution Approach 2:
The patent introduces deep links as intermediary elements that mediate between users and communication channels. These intelligent deep links act as guided pathways that automatically route users through appropriate channels and data, eliminating the need for users to manually navigate complex multi-party communication environments and reducing distraction.
2Productivity
If manual navigation through electronic channels is used, then users can access communication channels, but efficiency is reduced due to distraction and wrong paths
Solution Approach 1:
The system performs preliminary actions by pre-configuring intelligent deep links with embedded navigation logic and channel routing information before users need to access them. These deep links are prepared in advance with knowledge of the required communication workflow, eliminating the need for users to spend time figuring out navigation paths during actual communication tasks.
Solution Approach 2:
The patent implements feedback mechanisms where the system tracks user navigation through deep links and automatically adjusts channel routing based on observed behavior and workflow completion status. This real-time feedback optimizes the communication path dynamically, improving efficiency by redirecting users away from unproductive paths and toward completed workflows.
3Reliability
If dynamic deep links are generated automatically, then data security and efficiency are enhanced, but system complexity increases
Solution Approach 1:
The patent creates universal deep linking technology that performs multiple functions simultaneously: it secures data transmission, optimizes routing, tracks navigation, and manages channel allocation. This multi-functional approach consolidates what would otherwise require separate complex systems into a single integrated deep link mechanism, reducing overall system complexity while maintaining security.
Data Source
AI summary
Systems, computer program products, and methods for generating dynamic links in federated data channels is configured to identify an account identifier(s) based on at least one first communication channel; determine a secondary user(s) associated with the account identifier(s); access a user account preference database comprising the account identifier(s) and data associated with the secondary user(s); generate, by an intelligent deep link generator, an intelligent deep link message comprising content associated with the account identifier; access, based on the secondary user account(s), a virtual communication registry comprising an available communication channel identifier(s); select an available communication channel identifier(s) for the secondary user(s) based on the primary channel preference; and transmit the intelligent deep link message to the selected available communication channel identifier(s).