Dynamic Floor Mapping for Multi-Source Gaming Operations Data
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Solution Overview
Problem
Service businesses, particularly those with large numbers of employees, customers, and properties, face challenges in gaining a comprehensive understanding of their operations and customers, leading to potential unhappiness and reduced profitability due to inefficient data analysis and management.
Innovation Solution
A platform that includes a software foundation and backend to collect, organize, and analyze data from various sources, providing customizable user interface elements to manage services effectively, allowing businesses to choose which elements to activate based on their needs, without requiring additional data retrieval.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If a service business collects and stores comprehensive data from multiple sources, then the understanding of customers and operations is improved, but the complexity of data management and analysis increases
Solution Approach 1:
The patent segments the comprehensive data into multiple dimensional views (customer view, employee view, property view, operational view) that can be independently analyzed and displayed. This allows the system to maintain comprehensive data while presenting it in manageable, context-specific segments that reduce analysis complexity.
Solution Approach 2:
The patent creates a universal data platform that serves multiple functions: data collection, storage, analysis, and presentation across different user interfaces. This multi-functional system consolidates what would otherwise be separate data management systems, reducing overall complexity while maintaining comprehensive capabilities.
2Reliability
If a service business implements comprehensive service management systems, then customer satisfaction and profitability are improved, but the initial investment and system complexity increase
Solution Approach 1:
The patent implements dynamic user interfaces that adapt to different user roles, properties, and operational contexts. The system dynamically presents relevant data and controls based on user needs, allowing comprehensive functionality while keeping individual user experiences simple and focused.
Solution Approach 2:
The patent applies local quality by customizing data presentation and system functionality for different user roles, properties, and operational contexts. Each user receives a tailored interface that shows only the relevant subset of comprehensive data, reducing perceived complexity while maintaining overall system comprehensiveness.
3Productivity
If a service business activates multiple user interface elements simultaneously, then operational efficiency is improved, but the data retrieval time and system resource usage increase
Solution Approach 1:
The patent performs preliminary actions by pre-loading and caching data in multiple dimensional views when users activate interface elements. The system anticipates data retrieval needs and prepares data in advance, reducing actual retrieval time when multiple interface elements are simultaneously active.
Solution Approach 2:
The patent maintains continuous data loading and updating across multiple interface elements, ensuring that data is always available and current. This continuous action eliminates the need for repeated data retrieval operations, improving operational efficiency while managing system resources effectively.
Data Source
AI summary
Data associated a plurality of user interface elements may be retrieved from at least one database associated with a service business, such as a casino. At a first time, a first indication to turn on a first subset of the plurality of user interface elements may be received. The user interface elements may include content management, task management, property management, action management, player profiling, comp management, player development, asset tagging and flagging, profitability and comparative analysis, player insights, floor mapping, campaign management, etc. Each of the first subset of user interface elements may be populated with the respective data associated that user interface element.