Dynamic Incident Card for Role-Based Information Tailoring
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Solution Overview
Problem
Existing systems for managing incidents at public safety answering points (PSAPs) face challenges in providing tailored information to different user roles, as static flip cards do not adapt to user context or incident status changes, limiting the presentation of relevant information.
Innovation Solution
A system and method that utilize an electronic display and processor to generate and display dynamic incident cards, allowing users to flip between primary and secondary information based on user focus, with the system determining user context and updating information in real-time.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If static flip cards are used to display incident information, then the system structure is simple and easy to implement, but the information cannot be tailored to different user roles or updated in real-time
Solution Approach 1:
The patent implements dynamic incident cards that automatically update their content based on user role, incident status, and timing. The system transitions from static display to dynamic adaptation where information presentation changes in real-time without manual intervention, resolving the contradiction between adaptability and complexity through automated contextual awareness
Solution Approach 2:
The system changes the parameters of information display based on user characteristics and incident context. Different user roles (call taker, dispatcher, supervisor) receive tailored information sets, and the incident card dynamically adjusts its content parameters as the incident progresses through different stages, achieving role-specific customization without requiring separate systems for each user type
2Loss of information
If all incident information is displayed at once, then complete information is available, but the interface becomes cluttered and difficult to navigate
Solution Approach 1:
The incident card is segmented into multiple organized sections including incident basics, caller information, incident details, and notes. This segmentation allows users to access complete information systematically through collapsible sections and flip cards, maintaining information completeness while improving interface usability by preventing visual clutter through structured organization
Solution Approach 2:
The patent utilizes the temporal dimension by implementing flip cards that reveal additional information on demand. Instead of displaying all information simultaneously in space, the system organizes information across time through interactive flipping actions, allowing users to progress through information layers sequentially, thus maintaining completeness while enhancing navigability
3Loss of information
If the incident card displays detailed information, then comprehensive data is provided, but the card size and display area requirements increase
Solution Approach 1:
The incident card implements a nested structure where summary information is displayed on the front side and detailed information is nested within flip cards. Users can access comprehensive details by flipping through layered sections, allowing the system to provide complete information in a compact format that expands only when needed, thus maintaining information detail while minimizing display area requirements
Data Source
AI summary
A system for managing incidents includes an electronic display, an electronic processor coupled to the electronic display, and memory coupled to the electronic processor and storing instructions. The instructions, when executed by the electronic processor, cause the system to display an incident card on the electronic display, display first incident information on a front side of the incident card, receive a first user input indicating to flip to a back side of the incident card, determine user focus information, generate second incident information based on the user focus information, and display a back side of the card responsive to receiving the first user input. The back side includes the second incident information.