Dynamic Modified Document Delivery for Healthcare Intake

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Solution Overview

Problem

Existing document retrieval systems face challenges in providing electronic documents to users efficiently and hygienically, particularly in healthcare settings, due to issues like network reliability, document homogeneity, and user interaction safety during heightened health risks.

Innovation Solution

The system generates a facility visit data object for a user, retrieves associated electronic documents, and creates interaction data objects that are modified based on user interactions, then provides these modified documents to facility computing entities in response to trigger events, reducing data transmissions and improving network reliability.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If electronic documents are provided to users in traditional document retrieval systems, then users can access necessary information, but network reliability deteriorates due to frequent data transmissions and user interaction safety worsens due to pathogen exposure risks in healthcare settings

Engineering Contradiction:
Improvenetwork reliabilityVSAvoidpathogen exposure
Core Design Contradiction:
ReliabilityVSObject-affected harmful factors

Solution Approach 1:

The system performs preliminary actions by generating modified user interaction electronic document data objects in advance and storing them in a data store before users need them. When a user requests a document, the system checks if a modified version already exists and can be immediately provided, avoiding the need for real-time generation and transmission during the user's visit. This reduces network transmissions and ensures documents are ready without requiring frequent data exchanges that could compromise network reliability or increase exposure risks.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The system creates modified copies of electronic documents by applying transformations to generate modified user interaction electronic document data objects. These copies contain the essential information users need but are formatted and processed in advance. By providing these pre-modified copies rather than transmitting original documents repeatedly, the system maintains network reliability while reducing the frequency of data transmissions that could increase pathogen exposure risks in healthcare environments.

Inventive Principle:
Principle #26Copying

2Loss of information

If electronic documents are generated and provided in real-time, then document freshness is improved, but data transmission frequency increases causing network reliability to deteriorate

Engineering Contradiction:
Improvedocument freshnessVSAvoidnetwork reliability
Core Design Contradiction:
Loss of informationVSReliability

Solution Approach 1:

The system performs preliminary processing by generating modified user interaction electronic document data objects before they are needed. These pre-generated objects are stored and can be quickly retrieved and provided to users without requiring real-time generation or frequent network transmissions. This approach maintains document freshness by having updated versions ready in advance while significantly reducing the data transmission frequency that would otherwise compromise network reliability.

Inventive Principle:
Principle #10Preliminary action

3Ease of operation

If traditional document retrieval processes are used, then implementation simplicity is maintained, but user experience deteriorates due to insufficient time for document review and safety concerns

Engineering Contradiction:
Improveuser experienceVSAvoiddocument review time
Core Design Contradiction:
Ease of operationVSLoss of time

Solution Approach 1:

The system performs preliminary actions by generating and preparing modified user interaction electronic document data objects in advance, storing them in a data store ready for immediate retrieval. When users request documents, they receive pre-processed, ready-to-review versions without delay. This eliminates waiting time during the user's visit while also reducing the frequency of network transmissions, thereby improving user experience without sacrificing safety or reliability.

Inventive Principle:
Principle #10Preliminary action

Data Source

PatentUS11860952B2Dynamic delivery of modified user interaction electronic document data objects based at least in part on defined trigger events
Publication Date: 2024.01.02 UNITEDHEALTH GROUP INC
  • US11860952B2 patent drawing
  • US11860952B2 patent drawing
  • US11860952B2 patent drawing

AI summary

There is a need to automatically provide one or more electronic documents to the user. In one example, embodiments comprise, generating a facility visit data object for a user describing one or more facility attributes for one or more facilities associated with a potential visit from the user. One or more electronic documents may be determined to be retrieved based at least in part on the facility visit data object. One or more user interaction electronic document data objects may be generated to enable interaction between the user and the one or more electronic document data objects. One or more modified user interaction electronic document data objects may be received and may be provided to one or more facility computing entities in response to one or more trigger events.