Dynamic Multimedia Prompting for Communication Systems

Resolve Bottlenecks,
Find Innovative SolutionsGenerate Solutions

Solution Overview

Problem

Conventional communication systems lack effective mechanisms for prompting users and confirming whether submitted information has been properly received and interpreted.

Innovation Solution

A multimedia prompting apparatus and method that generates dynamic multimedia prompts by selecting video clips in response to user input, including introductory, information-requesting, and confirmation video clips, using a media application server to guide users through communication sessions.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If conventional communication systems are used, then the system structure is simple, but the user prompting and information confirmation capability is insufficient

Engineering Contradiction:

Improveuser prompting capabilityVSAvoidsystem structure

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent combines multiple video clips representing different prompt scenarios into a single multimedia prompt database. The media application server integrates selection logic that chooses appropriate video clips based on user input, merging what would otherwise be separate prompting mechanisms into a unified system that handles various user interaction scenarios.

Inventive Principle:

Principle #5Merging (Combining)

Solution Approach 2:

The media application server acts as an intermediary between the user and the communication system. It receives user input, processes the information, selects appropriate video clips from the database, and delivers the multimedia prompt back to the user, thereby mediating the interaction and providing intelligent prompting capabilities.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Ease of operation

If dynamic multimedia prompts with multiple video clips are provided, then the user interaction quality is improved, but the information processing complexity increases

Engineering Contradiction:

Improveuser interaction qualityVSAvoidinformation processing complexity

Core Design Contradiction:

Ease of operationVSDevice complexity

Solution Approach 1:

The patent segments the prompting function into discrete video clips, each representing a specific prompt scenario (e.g., requesting information, displaying received information, requesting confirmation). This segmentation allows the system to handle complex interaction quality requirements by combining simple, pre-defined segments rather than processing complex prompts from scratch.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The video clips are pre-selected and prepared in advance based on user input types and communication contexts. The media application server has pre-organized the video clip database so that appropriate clips can be quickly retrieved and assembled into multimedia prompts without real-time complex processing, thereby improving interaction quality while limiting processing complexity to pre-defined scenarios.

Inventive Principle:

Principle #10Preliminary action

Data Source

PatentUS7702727B2Apparatus, method, and computer program for providing multimedia prompting in a communication system

Publication Date: 2010.04.20 AVAYA INC

AI summary

A multimedia prompting apparatus, method, and computer program generate and provide a dynamic multimedia prompt to a video client. The dynamic multimedia prompt includes at least two video clips. The multimedia prompting apparatus, method, and computer program generate the dynamic multimedia prompt by selecting at least one of the video clips based at least partially on information provided by the video client.