Dynamic Multi-Modal Communication Routing System
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Solution Overview
Problem
Existing communication systems struggle to facilitate dynamic multi-modal communication across diverse devices and communication options, limiting the ability to communicate effectively with multiple destinations simultaneously.
Innovation Solution
A system and method that enable transparent multi-modal communication by using a communication platform with a content conversion engine and routing system, which processes communication requests to select appropriate routing options, transform content, and transmit messages across multiple destinations using various protocols.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If communication systems support multiple communication modes and devices, then communication versatility is improved, but system complexity increases
Solution Approach 1:
The patent introduces a gateway as an intermediary component that mediates between diverse communication devices and the core communication system. The gateway handles protocol conversion, device abstraction, and communication mode translation, allowing the system to support multiple communication modes (SMS, MMS, email, instant messaging, voice calls) without exposing the underlying complexity to end users or the core system architecture.
2Reliability
If communication requests are processed with multiple routing options, then communication reliability is improved, but processing complexity increases
Solution Approach 1:
The patent implements dynamic routing that automatically selects the most appropriate communication mode and gateway based on real-time conditions such as device availability, network status, and user preferences. The system can dynamically switch between multiple routing options (different communication protocols, different gateways, different message formats) to ensure reliable delivery while maintaining simple processing through automated decision-making algorithms.
3Adaptability or versatility
If content conversion is performed for different communication modes, then communication compatibility is improved, but processing time increases
Solution Approach 1:
The patent implements content pre-conversion and caching mechanisms where frequently used communication templates, message formats, and conversion rules are prepared in advance. The system pre-processes and caches converted content for common communication scenarios, so that when a communication request is made, the conversion process can retrieve pre-prepared content rather than converting everything from scratch, significantly reducing processing time while maintaining full compatibility across different communication modes.
Data Source
AI summary
A method includes receiving a first request associated with a first user account and comprising content of a first message, and a second request associated with a second user account and comprising content of a second message, generating a first list of routing options for delivering the first message to a first plurality of destination endpoints, and a second list of routing options for delivering the second message to a second plurality of destination endpoints, determining a first optimal routing option for delivering the first message, determining, a second optimal routing option for delivering the second message, causing one or more versions of the first message to be transmitted to the first plurality of destination endpoints using the first optimal routing option, and causing one or more versions of the second message to be transmitted to the second plurality of destination endpoints using the second optimal routing option.