Dynamic Operation Screen Customization for User-Friendly Interface
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Solution Overview
Problem
Conventional image processing apparatuses have complex operation panels that are not user-friendly, displaying all functions regardless of user needs, leading to confusion and difficulty in explaining operations over the phone due to the wide variety of functions.
Innovation Solution
An apparatus management system that includes a network-connected management device and apparatus, allowing for customizable operation screens based on user input and usage data, where screen design data and log data are transmitted and updated to optimize the display of necessary functions, enhancing user experience.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If all functions are displayed on the operation panel to ensure completeness, then the apparatus provides comprehensive functionality, but the operation panel becomes complicated and less user-friendly
Solution Approach 1:
The operation panel is segmented into multiple screens with different functions. The first screen displays basic operations, while the second screen displays advanced functions. Users can switch between screens based on their needs, allowing the panel to provide comprehensive functionality while maintaining simplicity on each individual screen.
Solution Approach 2:
The operation panel dynamically changes its display based on user interaction. When a user presses a specific key or encounters an issue, the system can switch to a detailed screen showing relevant functions and operations, making the panel adaptive to user needs rather than static.
2Loss of information
If a detailed operation screen is displayed to show all functions, then complete information is provided, but it becomes difficult to explain operations over the phone due to complexity
Solution Approach 1:
The information is segmented across multiple screens. The first screen provides basic operation information that can be easily explained, while the second screen contains detailed advanced functions. This segmentation allows support operators to guide users through simple operations first, then provide detailed information only when needed.
Solution Approach 2:
The system prepares multiple screen configurations in advance for different operational scenarios. When a user needs assistance, the appropriate screen can be预先 prepared and displayed, providing complete information in an organized manner that reduces explanation complexity.
3Adaptability or versatility
If the operation panel displays all available functions, then no function is missed, but users may select unneeded functions by mistake
Solution Approach 1:
Functions are segmented into basic operations on the first screen and advanced functions on the second screen. Users are exposed to basic functions first, reducing the likelihood of accidentally selecting advanced functions they don't understand. The segmentation creates a natural progression from simple to complex operations.
Solution Approach 2:
Different screens have different qualities and levels of detail appropriate to their purpose. The first screen has a simple, clean interface for basic operations, while the second screen provides detailed information for advanced functions. This local quality optimization reduces user error by matching the interface complexity to the user's demonstrated needs.
Data Source
AI summary
A storage unit is configured to store screen element data on screen elements included in an operation screen of each apparatus. A receiving unit is configured to receive screen design data on the screen elements that forms the operation screen and setting data on settings for each apparatus. A screen drawing unit is configured to draw the operation screen by obtaining required screen elements from the screen element data based on the screen design data and the setting data. The receiving unit accumulates log data received from the apparatus. The screen drawing unit updates the screen design of the operation screen based on the log data and the screen element data.