Dynamic Ownership Queue for Emergency Text Sessions

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Solution Overview

Problem

Current emergency text message queue mechanisms are slow and inflexible, leading to inefficiencies in assigning and reassigning responsibility for handling emergency text messages, as they require preliminary ownership transactions before work can be done, resulting in wasted time and overhead.

Innovation Solution

A rapid assignment dynamic ownership queuing system that allows multiple operator terminals to simultaneously access and self-assign or reassign text message sessions instantly based on completing work, eliminating the need for preliminary ownership transactions and enabling immediate work on queue items.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Loss of time

If conventional queue mechanisms are used to assign ownership before work, then assignment control is maintained, but time and overhead are wasted due to preliminary ownership transactions

Engineering Contradiction:

Improvetime for ownership transactionsVSAvoidease of work assignment

Core Design Contradiction:

Loss of timeVSEase of operation

Solution Approach 1:

The patent inverts the conventional queue mechanism by allowing work to be performed first without preliminary ownership assignment. Operators can directly access and work on queue items, and ownership is assigned retroactively based on who performed the work first. This eliminates the time-wasting preliminary ownership transactions while maintaining proper assignment control.

Inventive Principle:

Principle #13The other way round (Inversion)

Solution Approach 2:

The system performs preliminary work actions without requiring preliminary ownership assignment. Operators can begin working on queue items immediately upon accessing them, performing necessary actions before formal ownership is established. This allows work to proceed without the usual administrative overhead of assignment transactions.

Inventive Principle:

Principle #10Preliminary action

2Speed

If reassignment requires completion of ownership transactions first, then proper procedural control is maintained, but speed of reassignment is reduced

Engineering Contradiction:

Improvespeed of reassignmentVSAvoidreliability of assignment process

Core Design Contradiction:

SpeedVSReliability

Solution Approach 1:

For reassignment, the system inverts the conventional approach by allowing operators to transfer work immediately without completing formal ownership transactions first. The new owner can begin work right away, and the system updates ownership records subsequently. This maintains procedural reliability while dramatically increasing reassignment speed.

Inventive Principle:

Principle #13The other way round (Inversion)

Solution Approach 2:

The system dynamically adjusts the assignment process based on the operational context. During active work periods, reassignment occurs immediately to maintain speed, with ownership records updated in real-time or near-real-time. This dynamic approach ensures both speed and reliability are maintained under varying operational conditions.

Inventive Principle:

Principle #15Dynamics

3Adaptability or versatility

If single-owner assignment is used, then clear responsibility is established, but flexibility for optimal task handling is reduced

Engineering Contradiction:

Improveflexibility of task assignmentVSAvoidtime for reassignment

Core Design Contradiction:

Adaptability or versatilityVSLoss of time

Solution Approach 1:

The system allows multiple operators to work on the same queue item simultaneously without formal ownership restrictions. Operators can perform different types of work on the same item (e.g., one operator gathers information while another drafts responses), eliminating the need for time-consuming reassignment transactions and maximizing operational flexibility.

Inventive Principle:

Principle #13The other way round (Inversion)

Solution Approach 2:

The queue system becomes universal by allowing any operator to work on any queue item without ownership constraints. This multi-functional approach enables the system to adapt to various work scenarios where different operators may have different expertise or availability, improving both flexibility and efficiency.

Inventive Principle:

Principle #6Universality (Multi-functionality)

Data Source

PatentUS9544260B2Rapid assignment dynamic ownership queue

Publication Date: 2017.01.10 TELECOMMUNICATION SYSTEMS INC

AI summary

A rapid assignment dynamic ownership queue for text message sessions queues incoming text messages destined for a service bureau, at a network server. Simultaneous access is provided to any one text message of the queued incoming text messages to a plurality of operator terminals at the service bureau. Initial ownership of the one text message is assigned as a result of a first acting terminal of the plurality of operator terminals having completed an action in service to the text message, and ownership is re-assigned to a subsequent operator terminal having completed another action in service to the text message after the first acting terminal. A configurable escalation queue may be implemented to assign an escalation code to each queued item, regardless of its position in the queue list, to alter the presentation of the queue item.