Dynamic Payment Flow Adaptation for Diverse Payee Needs
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Solution Overview
Problem
Existing payment systems are cumbersome and require extensive learning curves for both payers and payees, failing to adequately simplify payment processes and cater to the diverse needs of different businesses.
Innovation Solution
A technology that customizes the payment transaction flow on a mobile device based on characteristics of the payee, such as type, description, and transaction history, using a mobile payment application and a remote payment service system to guide the payer through specific processes like tipping and feedback.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a single standardized payment process is used for all payees, then the system is simple to implement, but it fails to cater to the diverse needs of different businesses and increases friction in transactions
Solution Approach 1:
The patent implements dynamic transaction flows that automatically adapt based on payee characteristics. The system determines different transaction flows for different payees (e.g., restaurants vs. retail stores) and dynamically customizes the payment process including tipping options, feedback requests, and promotional content based on the specific payee type and transaction context, resolving the contradiction between adaptability and complexity.
Solution Approach 2:
The system changes multiple parameters of the payment process based on payee characteristics: transaction flow type, tipping options, feedback requirements, and promotional content. By dynamically adjusting these parameters according to the payee category and transaction details, the system achieves high adaptability without requiring complex manual configuration for each business.
2Adaptability or versatility
If extensive customization options are provided for different payees, then the system can cater to diverse business needs, but it increases the learning curve for both payers and payees
Solution Approach 1:
The patent implements self-service mechanisms where the system automatically determines the appropriate transaction flow based on payee characteristics without requiring user configuration. The payer simply selects the payee and the system handles the customization automatically, including presenting relevant tipping options and feedback requests. This eliminates the learning curve while maintaining adaptability to different business needs.
Solution Approach 2:
The system performs preliminary actions by pre-configuring transaction flows for different payee types in advance. When a transaction is initiated, the system has already determined the appropriate flow based on the payee category, so no real-time customization decisions are required from the user. This preliminary setup reduces operational complexity while maintaining high adaptability.
3Productivity
If the payment process is simplified for speed, then transaction efficiency increases, but the ability to gather feedback and engage customers decreases
Solution Approach 1:
The patent implements dynamic transaction flows that adapt based on transaction value and payee type. For high-value transactions or specific payee categories, the system automatically includes feedback requests and engagement opportunities without requiring additional user actions. The feedback is integrated into the existing payment flow, maintaining speed while capturing valuable information.
Solution Approach 2:
The system incorporates feedback mechanisms that are triggered automatically based on transaction characteristics. After payment completion, the system dynamically determines whether to request feedback, reviews, or additional engagement based on the payee type and transaction details. This feedback is seamlessly integrated into the payment flow, maintaining productivity while preventing loss of valuable customer information.
Data Source
AI summary
Systems and methods are disclosed embodying techniques directed to, in association with a transaction between a payor and a payee, determining a parameter associated with at least one of the payee, payor, or transaction. Methods and systems further include dynamically determining, based on the parameter, a customized transaction flow for the payee, wherein the customized transaction flow comprises a set of operations for completing the transaction. Method and systems are further directed to causing one or more user interfaces corresponding to one or more of the set of operations to be presented via a user device of the payor for execution of the set of operations.