Dynamic Priority Messaging for Unavailable Recipients
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Solution Overview
Problem
Current electronic communication systems fail to effectively manage message priority and recipient availability, leading to miscommunication and lost opportunities due to unclear or outdated message statuses when recipients are unavailable.
Innovation Solution
Implementing a system that allows for multiple tiered priority messages, where the priority can be dynamically updated based on defined events or durations, enabling messages to be modified or re-sent with changed priorities upon specific conditions being met, and allowing for different priorities to be assigned to multiple recipients.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a message is sent with high priority to a recipient who is unavailable, then the sender believes the message was received and action is required, but the recipient cannot address it until after the prescribed date, leading to miscommunication and lost opportunities
Solution Approach 1:
The patent implements dynamic priority adjustment where message priority is not fixed but changes based on recipient availability status. The system automatically modifies message priority from high to normal when the recipient returns from absence, and adjusts priority based on time elapsed since the prescribed action date. This resolves the contradiction by making the message status adaptive rather than static, ensuring the recipient always sees the current relevant priority level.
Solution Approach 2:
The system incorporates feedback mechanisms by monitoring recipient availability status and automatically adjusting message priority based on this information. The system provides feedback to both sender and recipient about message status changes, including notifications when priority is adjusted. This feedback loop ensures both parties have accurate information about message status, eliminating the miscommunication described in the contradiction.
2Reliability
If the sender monitors the recipient's absence and sends a subsequent message to indicate alternative arrangements, then the situation is addressed, but this approach is wasteful and requires the recipient to traverse two messages
Solution Approach 1:
The patent applies preliminary action by pre-configuring automatic priority adjustment rules before the recipient returns from absence. Instead of requiring the sender to monitor and manually send follow-up messages, the system is already set up to automatically adjust message priority when the recipient becomes available. This eliminates the need for manual intervention and reduces the number of messages the recipient must process.
Solution Approach 2:
The system performs self-service by automatically monitoring recipient availability and adjusting message priorities without requiring sender intervention. The system independently determines when priority adjustments are needed and executes them automatically, eliminating the wasteful manual process described in the contradiction where senders must monitor situations and send additional messages.
3Loss of information
If multiple messages are sent to update priority information, then the message status is clarified, but this increases device complexity and communication overhead
Solution Approach 1:
The patent merges the functions of message delivery, priority management, and status tracking into a single integrated system. Instead of requiring separate messages for different priority updates, the system combines these functions and communicates all priority information through a single message that dynamically updates its priority indicator. This reduces device complexity by consolidating multiple functions rather than requiring separate message handling for each function.
Data Source
AI summary
Various systems and methods for providing and updating electronic communications are disclosed. For example, a system for utilizing multi-tiered messages is disclosed that includes receiving a message that has a message content, a condition and a future control rule exclusively associated with the message. At least the message content is delivered, and upon satisfaction of the condition, the future control rule is applied to the individual message.