Dynamic PSAP Short Dial Allocation for Emergency Service Selection
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Solution Overview
Problem
Existing emergency systems and Public Safety Answering Points (PSAPs) face challenges in efficiently and accurately responding to emergency calls due to preconfigured tree-based structures that require manual navigation by call takers, which is time-consuming and inefficient.
Innovation Solution
A method and system for dynamic short dial allocation at the PSAP side, utilizing data from emergency events, geolocation, and IoT devices to automatically determine and display appropriate emergency services, reducing navigation time and complexity.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a preconfigured tree-based structure of short dials is used, then comprehensive emergency service coverage is achieved, but navigation time and operational complexity increase
Solution Approach 1:
The system pre-calculates and determines the appropriate emergency services based on the caller's geographical location before the call is answered. The PSAP system automatically retrieves location data and identifies relevant emergency services in advance, so that when the call taker receives the call, the appropriate short dials are already prepared and displayed, eliminating the need for manual navigation through tree structures during the call.
Solution Approach 2:
The system enables automatic determination of emergency services without requiring manual intervention from the call taker. The PSAP system self-service by automatically processing location data, querying emergency service databases, and generating the appropriate short dial allocations based on pre-configured service coverage areas, thereby reducing operational time and complexity.
2Adaptability or versatility
If a preconfigured tree-based structure of short dials is used, then comprehensive emergency service coverage is achieved, but operational complexity increases
Solution Approach 1:
The invention extracts the navigation complexity from the call taker's task by removing the need to manually traverse tree-based structures. The system separates the complex database querying and service matching functions from the human operator, performing these operations automatically in the background while presenting only the essential short dial options to the call taker.
Solution Approach 2:
The system performs preliminary processing of emergency service data based on location information before the call is handled. By pre-determining which emergency services are relevant to the caller's location and pre-generating the appropriate short dial allocations, the system eliminates the need for complex real-time navigation during the call handling process.
3Measurement precision
If manual navigation through tree-based structures is required, then service selection accuracy can be maintained, but response time decreases
Solution Approach 1:
The PSAP system performs automatic service matching and short dial allocation without requiring manual navigation by the call taker. The system self-service by processing location data, querying emergency service databases, and determining the appropriate services automatically, thereby maintaining accuracy while significantly reducing the time required for service selection.
Solution Approach 2:
The system performs preliminary determination of appropriate emergency services based on the caller's location before the call is answered. By pre-calculating service matches and preparing short dial allocations in advance, the system ensures both accurate service selection and rapid response time when the call is received.
Data Source
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AI summary
The invention relates to a method, system, and computer program product for dynamic short dial allocation in emergency systems is provided. Wherein the method comprising the steps of acquisitioning, by a PSAP element, data from a caller, smart device and/or sensor processing and storing the data. Further, identifying, by a decision framework located at the PSAP side an emergency incident by means of the data and extracting, by the decision framework an appropriate emergency pattern for the identified emergency incident. Furthermore, gathering geolocation information from the caller, smart device and/or sensor and retrieving emergency services or departments at the geolocation area of the caller, smart device and/or sensor. Subsequently, providing appropriate emergency services or departments which must be notified according to the emergency incident to the call taker and displaying appropriate short dials for the emergency services or departments which must be notified.