Dynamic Ring-No-Answer Timeout Control for Voice Calls
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Solution Overview
Problem
Current telephone systems lack the ability to dynamically adjust the Ring-No-Answer timeout setting during an incoming call, forcing calls to be rerouted or terminated without user input after a pre-defined time, which can be inconvenient for callers who need more time to answer.
Innovation Solution
A method and device that allow users to extend or override the Ring-No-Answer timeout by sending a user control signal to the controller, enabling the call to continue ringing indefinitely until answered, thereby allowing users to respond at their convenience without incurring hold costs.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a pre-defined Ring-No-Answer timeout setting is used, then the system can automatically reroute or terminate calls after a set time, but the user cannot extend the ringing time beyond this fixed setting
Solution Approach 1:
The patent applies the Dynamics principle by making the Ring-No-Answer timeout setting changeable from a fixed pre-call configuration to a dynamic parameter that can be adjusted during the incoming call. The user control signal received during ringing allows the timeout value to be modified in real-time, enabling the system to adapt to user needs while maintaining operational simplicity through automatic signal processing.
Solution Approach 2:
The system implements Self-service by automatically responding to user control signals during the call without requiring manual intervention or complex configuration. When the user sends a signal to extend or override the timeout, the controller automatically processes this input and adjusts the ringing termination criteria, eliminating the need for user setup or complex control mechanisms.
2Productivity
If the call is automatically rerouted or terminated after timeout, then system efficiency is maintained, but the caller may incur unnecessary hold costs
Solution Approach 1:
The patent applies the Feedback principle by implementing a user control signal mechanism that provides real-time feedback to the system during the call. This feedback loop allows the user to indicate their answering status, enabling the system to adjust the timeout setting accordingly. The controller monitors this feedback and automatically modifies the ringing termination criteria, ensuring calls are not prematurely terminated while maintaining efficient automatic routing when appropriate.
3Ease of operation
If the Ring-No-Answer timeout is extended indefinitely, then the user can answer at convenience, but the call may remain active longer than necessary
Solution Approach 1:
The system applies the Dynamics principle by making the timeout setting flexible and changeable during the call based on user input. Rather than setting the timeout indefinitely or to a fixed long duration, the system dynamically adjusts the timeout value in response to user control signals sent during ringing, allowing optimal call duration that balances user convenience with time efficiency.
Solution Approach 2:
The patent implements theParameter changes principle by allowing the timeout parameter to be modified during call operation. The user control signal triggers a change in the timeout parameter value, enabling the system to adapt the call duration to actual user needs rather than using a static pre-configured value, thus optimizing both convenience and time efficiency.
Data Source
AI summary
A system and method of responding to an incoming voice call are described. The method may comprise receiving the incoming call at a voice communication device, monitoring a user input via the voice communication device and generating a user control signal in response to the user input. The user control signal may identify that termination of ring functionality associated with the incoming call is at least to be delayed. Further, a system and method are described of processing a voice call to a voice communication device. The method may comprise communicating the voice call to a voice communication device and receiving from the voice communication device a user control signal in response to a user input. Termination of ring functionality may be at least delayed in response to the user control signal. The invention extends to a device to process a voice call to a voice communication device.