Dynamic Sender Data Management for Multi-Stage Dialogue Services
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Solution Overview
Problem
Existing methods for managing dialogue in services requiring multiple queries and replies, such as text-message-based ordering or booking services, are complex and not easily implementable, especially in international scenarios, and lack flexibility in multi-channel communications.
Innovation Solution
A method and system that dynamically change the sender data in messages to correspond with the dialogue stage, allowing for bulk delivery of messages across different telecommunications networks, enabling responses through various channels like SMS, VOIP, or internet connections, and optimizing message intervals based on service duration or content.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a DDM matrix is used to manage dialogue stages with dynamic reply addresses, then the service provider can track dialogue stages and respond appropriately, but the implementation becomes highly complex and difficult to deploy
Solution Approach 1:
The patent extracts the dialogue management intelligence from complex server-based systems and relocates it to simple client-side message processing. Each client independently manages dialogue stages by processing incoming messages and generating appropriate responses locally, eliminating the need for complex server-side DDM matrices while maintaining reliable dialogue tracking.
Solution Approach 2:
The system enables clients to autonomously manage their own dialogue stages without requiring complex server coordination. Each client device independently processes messages, tracks its position in the dialogue, and generates appropriate responses, making the system simpler to implement while maintaining reliable dialogue management.
2Adaptability or versatility
If text-message technology is used for services requiring multiple queries and replies, then the service can be accessed by all mobile users, but the management of long discontinuous dialogues becomes difficult
Solution Approach 1:
The patent segments long discontinuous dialogues into manageable stages, where each stage is handled as a separate message exchange. This allows the system to maintain dialogue context across multiple interactions while keeping each individual message processing simple, enabling both widespread user accessibility and effective dialogue management.
Solution Approach 2:
The system performs preliminary actions by pre-defining dialogue stages and preparing response templates in advance. When a client receives a message, it can immediately generate appropriate responses based on the predefined stage structure, eliminating the need for complex real-time dialogue management while maintaining continuous interaction capability.
3Productivity
If the sender data is changed according to dialogue stage for bulk delivery, then the service can be delivered efficiently to multiple users, but the system becomes less flexible for international use
Solution Approach 1:
The patent implements dynamic sender data modification where the reply address is changed based on the current dialogue stage. This dynamic approach allows efficient bulk delivery to multiple users while maintaining flexibility for international use, as the system can adapt sender data to local requirements at each stage of the dialogue without requiring rigid pre-configuration.
Solution Approach 2:
The system achieves universality by designing a flexible message processing mechanism that can handle both domestic and international scenarios. The dialogue stage-based sender data modification works across different national boundaries and telecommunications networks, enabling efficient bulk delivery while maintaining international service flexibility through a single unified approach.
4Adaptability or versatility
If messages are sent through different telecommunications networks for multi-channel communication, then the service can reach users via various channels, but the system complexity increases
Solution Approach 1:
The patent introduces an intermediary message processing layer that handles communication with different telecommunications networks. This intermediary component abstracts the complexity of network integration from the main system, allowing multi-channel communication through SMS, VOIP, or internet connections without increasing overall system complexity. The intermediary manages network-specific protocols and formatting while presenting a unified interface to the application layer.
Data Source
AI summary
The present publication discloses a method and system for sending messages in a telecommunications network. In the method, a first text-form message is sent to a user of the service, a reply to the first text-form message is received from the user of the service to an address defined in the previous message, if the reply is of the correct form and content, the desired service is sent to the user of the service. According to the invention, the user of the message service is offered a second service by a message, the information (such as the sending number is text-message traffic) defining the reply address of which differs from that of the first message, and the second offer message is sent with a sending delay, which depends of the content or type of the first service.