Dynamic Service Determination for Maintenance Systems
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Solution Overview
Problem
Conventional maintenance management systems are inflexible and unable to meet diverse user demands for service provision, as the analysis and service determination are fixed on a maintenance management server.
Innovation Solution
A system that includes devices and information processing apparatuses capable of generating device information and determining an analyzer for analysis and service determination, allowing flexibility in assigning the analysis and service determination entity among devices, center systems, user terminals, and staff terminals.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the analysis and service determination are fixed on a maintenance management server, then the system structure is simple and centralized, but the system cannot meet diverse user demands for service provision
Solution Approach 1:
The patent implements dynamic service determination by allowing the service determination unit to selectively operate on either the maintenance management server or user terminals based on service type. This dynamic configuration enables the system to adapt between centralized and distributed architectures, meeting diverse user demands while maintaining manageable complexity through conditional deployment strategies
2Loss of time
If the service determination is centralized on a maintenance management server, then system control is simplified, but response time and service customization for individual users deteriorate
Solution Approach 1:
The patent segments the service determination function by dividing it into two operational modes: centralized service determination on the maintenance management server for general services, and distributed service determination on user terminals for time-sensitive or personalized services. This segmentation allows the system to optimize response time and customization for different service scenarios without compromising overall control
3Adaptability or versatility
If maintenance management functions are distributed to multiple devices, then service flexibility improves, but system complexity and coordination difficulty increase
Solution Approach 1:
The patent introduces the service determination unit as an intermediary component that can be deployed on either the maintenance management server or user terminals. This intermediary manages the complexity of distributed service determination by providing a standardized interface and decision-making logic, coordinating between centralized control and distributed execution without requiring complex communication protocols
Data Source
AI summary
A system includes a device and one or more information processing apparatuses. The device includes a device-information generator configured to generate device information on the device; and an analyzer determining unit configured to determine any one of the device and the one or more information processing apparatuses as an analyzer for the device information. The one determined as the analyzer includes an analysis unit configured to perform an analysis based on the device information; and a service determining unit configured to determine a service to the device based on a result of the analysis.