Dynamic Subscription Update System for Wireless Networks

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Solution Overview

Problem

Subscribers in wireless communication services face challenges in accurately predicting their service plan needs, leading to overage fees due to unpredictable minute or data usage, and service providers struggle to offer optimal plans based on subscriber history and usage data.

Innovation Solution

A dynamic subscription update system that utilizes a processor and memory to evaluate subscriber data from various network entities, generating and sending personalized subscription update offers, allowing subscribers to accept or decline changes to their plans, which can include up-sell, down-sell, or cross-sell options, and updating their information accordingly.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If subscribers choose service plans based on predicted usage, then they can select from available plans, but they incur overage fees due to inaccurate prediction

Engineering Contradiction:

Improveservice plan selectionVSAvoidoverage fees

Core Design Contradiction:

Adaptability or versatilityVSLoss of energy

Solution Approach 1:

The system implements feedback by continuously monitoring actual subscriber usage data from network entities and comparing it against predicted usage. This feedback loop enables the system to identify when subscribers are approaching or exceeding their plan limits, triggering dynamic offers to upgrade or downgrade plans before overage fees occur.

Inventive Principle:

Principle #23Feedback

Solution Approach 2:

The system performs preliminary action by proactively analyzing usage patterns and sending subscription update offers before subscribers incur overage fees. By evaluating offline data and in-call data in advance, the system can offer plan modifications that prevent harmful overage charges rather than addressing them after they occur.

Inventive Principle:

Principle #10Preliminary action

2Ease of operation

If service providers offer static plans with fixed terms, then they simplify service management, but they cannot adapt to changing subscriber usage patterns

Engineering Contradiction:

Improveservice managementVSAvoidusage pattern adaptation

Core Design Contradiction:

Ease of operationVSAdaptability or versatility

Solution Approach 1:

The system applies dynamics by transforming static service plans into dynamic, adaptable offerings. The processor evaluates both offline subscriber data and real-time in-call data to generate personalized subscription update offers that adapt to changing usage patterns while maintaining streamlined service management through automated rule-based evaluation.

Inventive Principle:

Principle #15Dynamics

Solution Approach 2:

The system enables self-service by allowing subscribers to receive automated offers based on their usage patterns and to accept or decline plan modifications without requiring customer service representative intervention. The processor automatically evaluates eligibility based on stored rules and sends offers directly to subscribers.

Inventive Principle:

Principle #25Self-service

3Device complexity

If subscribers are restricted to upgrading only, then service providers simplify plan change logic, but subscribers cannot optimize by downgrading when usage decreases

Engineering Contradiction:

Improveplan change logicVSAvoidplan optimization

Core Design Contradiction:

Device complexityVSAdaptability or versatility

Solution Approach 1:

The system applies parameter changes by modifying the directionality parameter of plan changes from unidirectional (upgrade only) to bidirectional (upgrade or downgrade). The processor evaluates subscriber eligibility for both upgrade and downgrade offers based on usage patterns, allowing subscribers to optimize their plans in either direction while maintaining manageable complexity through rule-based automated evaluation.

Inventive Principle:

Principle #35Parameter changes

Data Source

PatentUS9691082B1Systems, devices, and methods for providing a dynamic subscription update feature in a wireless communications network

Publication Date: 2017.06.27 AT&T MOBILITY II LLC

AI summary

Systems, devices, and methods for providing a dynamic subscription update feature in a wireless communications network are disclosed herein. An exemplary system for providing a dynamic subscription update feature in a wireless communications network is configured to receive offline data and in-call data from a plurality of network entities for use in determining, in accordance with one or more rules, whether at least one subscriber is eligible to receive a subscription update offer and receive a response message indicating whether the at least one subscriber accepts or declines the offer. A device configured to receive a subscription update offer and respond with an acceptance or decline message is disclosed. Methods for operating the aforementioned system and device are also disclosed.