Dynamic Tree-View Control for IVR Design
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Solution Overview
Problem
Existing IVR design processes are either too restrictive, limiting creativity with static forms, or overly complex, requiring a significant learning curve and lacking guidance, which can lead to design flaws and inefficiencies.
Innovation Solution
An IVR system employing a dynamic form that evolves automatically, utilizing a tree-view structure for entering and displaying responses, allowing users to enter content directly and providing visual guidance for subsequent steps, thus offering a streamlined and user-friendly experience.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a static form with simple questions and answers is used, then ease of operation is improved, but adaptability deteriorates
Solution Approach 1:
The patent applies dynamics by transforming the static form into a dynamic form that automatically evolves and adapts its structure based on user input. The form transitions from a fixed template to a flexible structure that can accommodate various design parameters and complexity levels, resolving the contradiction between ease of operation and adaptability.
2Adaptability or versatility
If a state-based workflow with various building blocks is used, then adaptability is improved, but device complexity deteriorates
Solution Approach 1:
The system applies self-service by automatically generating the appropriate form structure and guidance based on the user's input and progress. The form adapts itself without requiring manual configuration or external guidance, reducing the learning curve while maintaining design flexibility.
Solution Approach 2:
The patent applies preliminary action by pre-defining the possible structure and validation rules for the IVR design. The system prepares the framework in advance, so users only need to fill in specific parameters rather than building from scratch, reducing complexity while maintaining adaptability.
3Adaptability or versatility
If a state-based workflow with various building blocks is used, then adaptability is improved, but reliability deteriorates
Solution Approach 1:
The patent applies feedback by implementing automatic validation that provides real-time feedback to users about design errors or inconsistencies. The system monitors user input and alerts them to potential issues, preventing design flaws while maintaining flexibility.
Solution Approach 2:
The system applies preliminary anti-action by pre-establishing validation rules and constraints that prevent erroneous designs before they can cause problems. The form structure itself prevents invalid configurations, reducing design flaws while maintaining adaptability.
4Adaptability or versatility
If segmented building blocks are used, then adaptability is improved, but ease of operation deteriorates
Solution Approach 1:
The patent applies merging by combining multiple segmented building blocks into a unified dynamic form interface. Users interact with a single cohesive form rather than assembling separate components, improving ease of operation while the underlying structure maintains adaptability through automatic evolution of the form based on input.
Data Source
AI summary
An Interactive Voice Response (IVR) system design approach is provided employing a dynamic form that evolves automatically as the user enters content, in order to provide visual guidance relative to possible subsequent steps in the IVR system. The dynamic form follows a tree-view structure for the responses. The IVR content may be entered directly into the tree-view structure in an ad hoc manner, which provides a streamlined experience to the user compared to segmented building blocks.