Dynamic Troubleshooting Path for Datacenter Network Monitoring
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Solution Overview
Problem
Network administrators face challenges in efficiently troubleshooting and resolving issues in datacenter networks due to the complexity and dynamic nature of these systems, often resulting in lost progress when switching between priority issues, requiring them to restart troubleshooting processes.
Innovation Solution
A monitoring device or module that creates and saves a dynamic troubleshooting path, allowing users to track navigation and manipulation steps, which can be retrieved and re-applied, enabling seamless continuation of troubleshooting without re-tracing previous steps.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If network administrators manually track and remember troubleshooting steps for multiple network issues, then they can address higher priority issues, but they lose progress and must restart troubleshooting when switching between issues
Solution Approach 1:
The system automatically records troubleshooting steps, navigation paths, and display states as they occur during the troubleshooting process. This preliminary capture of information allows administrators to resume exactly where they left off without manually tracking progress, resolving the contradiction between switching between issues and maintaining progress.
Solution Approach 2:
The system creates a copy of the troubleshooting context (display pages, navigation paths, manipulation settings) and stores it for later retrieval. This copying mechanism enables administrators to switch between issues and then restore their previous troubleshooting state, eliminating the need to restart the process.
2Measurement precision
If network administrators focus on one troubleshooting process at a time, then they can maintain detailed analysis, but they cannot efficiently address multiple priority issues
Solution Approach 1:
The system automatically manages the recording, storage, and retrieval of troubleshooting contexts without requiring administrator intervention. This self-service capability allows administrators to focus on analysis while the system handles the administrative burden of tracking progress across multiple issues, enabling both deep analysis and high productivity.
Solution Approach 2:
The system provides feedback by restoring the complete troubleshooting context when administrators return to a previously interrupted issue. This feedback mechanism ensures that administrators can maintain detailed analysis across multiple issues by having their progress automatically preserved and restored.
3Ease of operation
If the troubleshooting interface resets when switching to higher priority issues, then the interface is ready for new issues, but all previous troubleshooting progress is lost
Solution Approach 1:
The system performs preliminary recording of the troubleshooting context before resetting the interface. By capturing the navigation path, display pages, and manipulation settings in advance, the system enables interface reset for new issues while preserving the ability to restore previous progress when needed.
Solution Approach 2:
The system introduces an intermediary storage mechanism that holds the troubleshooting context separate from the active interface. This intermediary allows the interface to reset for new issues while the stored context remains intact and can be retrieved later, resolving the contradiction between interface readiness and progress preservation.
Data Source
AI summary
A monitoring device for troubleshooting events in a datacenter network identifies a first network event for a time period, and provides an initial display page, one or more additional display pages, selectable display objects, and a representation of the first network event. The device generates a dynamic troubleshooting path for the first network event to track a user navigation between display pages, a manipulation of the one or more selectable display objects, and a last-current display page, and also provides an indication of a second network event associated with higher resolution priority relative to the first network event. Retrieving the dynamic troubleshooting path causes the interface to present the last-current display page, apply the manipulation of the one or more selectable display objects, and load the user navigation between the initial dashboard display page and the one or more additional display pages in a cache.