Dynamic Workflow Platform for Service Integration
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Solution Overview
Problem
Business enterprises face difficulties in integrating and managing heterogeneous technologies and applications due to inconsistent interfaces, fragmented data sources, and inflexible architectures, leading to redundant functionalities and increased complexity.
Innovation Solution
A dynamic workflow platform (DWP) that accesses business application functionalities, separates business assets from interfaces, and uses machine learning and natural language processing to predict and generate reusable workflows in real-time, allowing for the creation of new or extension of existing applications by combining services like Expedia and Expensify for tasks such as booking travel tickets and expensing costs.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If heterogeneous technologies and applications are integrated into existing infrastructure, then business functionality is extended, but system complexity and redundancy increase
Solution Approach 1:
The patent introduces a workflow orchestration platform as an intermediary layer between heterogeneous business applications and user interfaces. This mediator manages multiple point solutions (CRM, ERP, HR systems) through standardized workflow definitions, eliminating the need for direct integration between each application and reducing overall system complexity while maintaining extended business functionality
2Adaptability or versatility
If legacy systems are modified and extended over time, then business needs are met, but redundancy and maintenance difficulty increase
Solution Approach 1:
The patent segments legacy systems into discrete, manageable workflow components that can be independently configured and maintained. Each business function is broken down into modular workflow steps that can be selectively modified without affecting other parts of the system, reducing maintenance difficulty while maintaining adaptability to changing business needs
3Productivity
If multiple point solutions are used to perform different business transactions, then specific business functions are achieved, but user management complexity increases
Solution Approach 1:
The patent creates a universal workflow interface that provides consistent access to multiple point solutions through standardized interaction patterns. Users interact with a single unified interface that dynamically routes to appropriate backend systems based on workflow context, eliminating the need to learn and manage multiple different system interfaces while maintaining access to diverse business transaction capabilities
Data Source
AI summary
Aspects of the present disclosure provide a mechanism to directly interact and access with micro-services and/or services using natural-language and machine intelligence and algorithmic learning so that users may access desired micro-services and/or services with minimal interaction.