Edit Assist System for Dialog Scenario Data
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Solution Overview
Problem
Managers without thorough knowledge of dialog engines face challenges in editing scenario data for dialog systems, leading to inappropriate state transitions and responses, as they may inadvertently disrupt intended actions like shop searches or location searches during updates.
Innovation Solution
An edit assisting system comprising a server device and a client device that allows managers to edit specific portions of scenario data, with the server device transmitting editable scenario data to the client device, which displays editable and uneditable portions, enabling controlled updates that maintain intended state transitions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If managers edit scenario data directly without restrictions, then ease of operation is improved, but reliability deteriorates due to inappropriate state transitions and responses
Solution Approach 1:
The scenario data is segmented into editable portions (such as response texts) and uneditable portions (such as state transition logic). The editing interface divides the scenario into multiple sections with different permission levels, allowing managers to modify only the permitted portions while protecting critical system logic from unintended changes.
Solution Approach 2:
Different portions of the scenario data are assigned different editability properties. Specifically, response text portions are marked as editable while state transition portions are marked as uneditable. This local differentiation of quality allows managers to edit where needed while preserving system integrity where required.
2Adaptability or versatility
If all portions of scenario data are made editable, then adaptability is improved, but manufacturing precision deteriorates due to disruption of intended actions
Solution Approach 1:
The scenario data structure is segmented into adaptive portions (response content) and precision-critical portions (state transition logic). This segmentation enables adaptability in the editable portions while maintaining manufacturing precision in the protected portions through restricted access.
Solution Approach 2:
The patent applies local quality by assigning different editability attributes to different portions of the scenario data. Response text portions have high adaptability with full editability, while state transition portions have high precision requirements with restricted editability, creating a differentiated quality landscape across the data structure.
3Ease of operation
If managers without technical knowledge edit scenario data, then ease of operation is improved, but measurement precision deteriorates leading to inappropriate responses
Solution Approach 1:
The editing interface is segmented to separate technical parameters (state transitions) from non-technical parameters (response texts). Non-technical users can access and edit the non-technical portions freely, while the technical portions remain protected, ensuring both accessibility and precision.
Solution Approach 2:
Different portions of the scenario data are assigned different quality attributes regarding editability. Response text portions are marked as safe for non-technical editing with high ease of operation, while state transition portions are marked as requiring technical expertise with high measurement precision requirements, creating localized quality zones.
Data Source
AI summary
According to one embodiment, an edit assisting system includes a server device and a client device. The client device displays a first object, which indicates first speech of a user and a first portion of the first speech, and a second object, which indicates second speech generated by the server device and a second portion of the second speech, on a screen based on a scenario indicated in scenario data. The first and second portions are editable. The client device transmits edit data indicating the first portion which is edited and/or the second portion which is edited to the server device. The server device rewrites the scenario data by changing the first portion of the first speech and/or the second portion of the second speech is the scenario by using the edit data.