EGM GUI Access to Casino Operator Management Functions
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Solution Overview
Problem
Conventional casino operator management functions are typically provided by backend systems separate from Electronic Gaming Machines (EGMs), leading to inefficient access and miscommunication, reducing productivity among casino personnel.
Innovation Solution
Integrating casino operator management functions directly into EGMs via a Graphical User Interface (GUI), allowing seamless access to backend operations and management applications, including shift scheduling, communication, performance tracking, and marketing management, through authentication and secure communication networks.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If casino operator management functions are provided by a backend system separate from EGMs, then system security and centralization are improved, but access efficiency and operational productivity deteriorate
Solution Approach 1:
The patent combines separate management functions with EGMs by providing a GUI on the EGM that enables access to casino management system functions. This merging allows operators to access management functions directly at the EGM location rather than requiring separate backend systems, thereby improving access efficiency and operational productivity while maintaining system security through the existing backend connection.
Solution Approach 2:
The EGM is enhanced with multi-functionality by integrating both gaming operations and casino management functions into a single device. The GUI on the EGM provides universal access to various management functions including player tracking, game configuration, and reporting, allowing the EGM to serve multiple purposes and improve operational efficiency.
2Device complexity
If casino operator management functions are accessed via separate backend systems, then system architecture simplicity is improved, but access convenience and communication efficiency deteriorate
Solution Approach 1:
The patent introduces a GUI on the EGM as an intermediary interface that mediates between the operator and the backend management system. This intermediary provides a user-friendly interface for accessing management functions while maintaining the existing backend system architecture, thereby improving access convenience without significantly increasing system complexity.
3Reliability
If management functions are centralized in backend systems, then system control and security are improved, but on-floor accessibility and response time deteriorate
Solution Approach 1:
The patent adds a new dimension of access by providing management function capabilities directly at the EGM location through the GUI. This spatial dimensionality change allows operators to access management functions on the casino floor without physically traveling to centralized backend systems, thereby reducing response time and improving on-floor accessibility while maintaining centralized control through the backend connection.
Data Source
AI summary
A system includes a processor circuit and a memory coupled to the processor circuit. The memory includes machine-readable instructions that, when executed by the processor circuit, cause the processor circuit to receive a request from an Electronic Gaming Machine to access a casino operator management function via a casino communication network. The instructions further cause the processor circuit to authenticate the request. The instructions further cause the processor circuit to, based on successful authentication of the request, provide the casino operator management function to a Graphical User Interface (GUI) of the EGM via the casino communication network.