Electronic Concierge Personalized Activity Coordination
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Solution Overview
Problem
Traditional concierges have limited knowledge of guests' preferences and are not available at all times to provide updated information, making it difficult for travelers to plan activities and coordinate with groups, while existing technologies lack efficient solutions for personalized and real-time information dissemination.
Innovation Solution
An electronic concierge service that uses personal data, such as transaction history and social network information, to recommend activities, create itineraries, arrange transportation, and handle payments, leveraging computing devices and networks to provide personalized and real-time assistance to users and groups.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional concierges are used to provide information and services, then personal assistance is available, but knowledge about guests' preferences is limited and availability is restricted
Solution Approach 1:
The patent creates a digital copy of the concierge service through a software application that replicates and enhances the functionality of traditional concierges. The electronic concierge accesses and analyzes guest preference data from multiple sources (hotel stay history, transaction history, social media) to provide personalized recommendations, eliminating the limitations of human concierge knowledge while maintaining continuous availability.
Solution Approach 2:
The patent replaces the mechanical system of human concierges with an electronic information processing system. The software application uses automated data collection, analysis, and recommendation algorithms to substitute human knowledge and availability, providing unlimited access to guest preference information and instant response capability without human limitations.
2Adaptability or versatility
If group planning is performed through negotiations among participants, then decisions are made collectively, but it requires significant time and may fail to fairly represent each participant's interests
Solution Approach 1:
The patent enables each group member to independently input their preferences, constraints, and interests into the electronic concierge system. The software automatically processes these inputs and generates personalized recommendations that reflect each participant's individual preferences without requiring time-consuming group negotiations. Each participant's interests are fairly represented through direct digital input and automated analysis.
Solution Approach 2:
The system collects feedback from each group member about their preferences and constraints, processes this information through algorithms, and provides personalized recommendations. The feedback mechanism ensures that each participant's interests are captured and considered, while the automated processing eliminates the need for lengthy negotiations to reach consensus.
3Loss of information
If traditional information dissemination methods are used, then basic information can be provided, but updated information is not available at all times
Solution Approach 1:
The patent implements continuous information updating and delivery through the electronic concierge system. The software application continuously accesses updated information from multiple sources (hotel databases, event schedules, transportation information) and automatically pushes relevant updates to guests in real-time, ensuring information is always current without requiring active querying by guests.
Solution Approach 2:
The electronic concierge acts as an intermediary between information sources and guests. The software application continuously monitors multiple information channels, filters and processes relevant updates, and delivers personalized information to guests through their mobile devices or hotel room displays, improving information delivery efficiency while ensuring continuous availability of updated information.
Data Source
AI summary
This disclosure is directed to techniques, systems, and apparatuses to provide electronic concierge services and information to one of more users, as well as perform other operations related to planning one or more activities. Concierge services may include providing information about activities, recommending activities, arranging travel, and other related tasks. The electronic concierge may access and use personal information about the user (or group of users) to determine the activities that may be of interest to the user, and possibly to a group of users. The personal information may include transaction history, user settings, past user activity, social network information, and/or other types of information. The electronic concierge may receive other inputs such as a time period to undertake activities, a number of participants, an identity of the participants, and so forth. In some embodiments, the electronic concierge may arrange transportation, purchase tickets, make reservations, and/or provide other assistance.