Elevator Voice Emergency Call Testing With an Automated Voice Bot
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Solution Overview
Problem
Existing voice emergency call systems, particularly in elevators, lack an efficient and reliable method for automated testing, leading to potential human errors, resource inefficiencies, and increased operational costs.
Innovation Solution
Integration of a voice bot as a voice-based dialogue device into the emergency call center to automate the testing process, enabling standardized and error-free processing of test calls, including functionality and speech quality assessment without human intervention.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If a voice bot is integrated into the emergency call center to automate test call handling, then efficiency and reliability of testing are improved, but device complexity increases
Solution Approach 1:
The voice emergency call device automatically initiates test calls and the voice bot automatically handles and evaluates them without requiring manual intervention from control center operators. The system serves itself by autonomously performing the complete testing workflow including call initiation, conversation execution, and quality assessment.
Solution Approach 2:
The patent replaces manual human operations with an automated voice-based system. The voice bot substitutes human operators in handling test calls, using voice recognition and synthesis technologies to automatically conduct conversations, evaluate speech quality, and document results, thereby eliminating mechanical human intervention.
2Reliability
If manual testing of voice emergency call systems is performed by control center operators, then human judgment and flexibility are maintained, but human errors and resource inefficiencies occur
Solution Approach 1:
The voice bot autonomously executes the complete testing process including initiating test calls, conducting standardized conversations, evaluating speech quality metrics, and documenting results. This self-service capability eliminates human errors by replacing manual operations with automated, consistent, and repeatable processes that do not suffer from fatigue, distraction, or subjective judgment variations.
Solution Approach 2:
The system implements automated feedback loops where the voice bot continuously monitors speech quality parameters, compares them against predefined thresholds, and generates objective test results. This automated feedback mechanism ensures consistent evaluation criteria are applied to every test call, eliminating the variability and potential errors associated with human judgment.
3Ease of operation
If control center operators manually handle test calls, then human intervention allows for complex decision-making, but time consumption and operational costs increase
Solution Approach 1:
The automated voice bot system performs all testing operations autonomously without requiring control center operator involvement. The system self-manages call initiation, conversation execution, quality assessment, and result documentation, thereby eliminating time consumption associated with manual handling while maintaining operational flexibility through programmable test scenarios.
Solution Approach 2:
The voice bot is pre-programmed with standardized conversation sequences, evaluation criteria, and decision-making logic before testing begins. This preliminary preparation allows the system to execute tests rapidly and consistently without requiring real-time human decision-making, thereby reducing testing time while preserving operational flexibility through pre-configured test protocols.
4Manufacturing precision
If automated testing with voice bot is implemented, then consistency and error reduction are achieved, but initial implementation costs increase
Solution Approach 1:
The voice bot system automatically performs all testing functions including call management, speech quality evaluation, and result documentation without requiring extensive human resources. This self-service capability ensures consistent application of testing criteria across all calls while reducing long-term operational costs by eliminating the need for specialized operator training and manual processing.
Solution Approach 2:
The voice bot is designed as a multi-functional system that can handle various types of test calls, evaluate multiple speech quality parameters, and adapt to different testing scenarios. This universal design allows a single system to perform multiple testing functions consistently, reducing the need for separate specialized systems and thereby lowering overall implementation costs while maintaining high testing consistency.
Data Source
Figure 1~2
AI summary
The invention relates to a method for testing a voice emergency call device (10), in particular a voice emergency call device (10) of an elevator (12), wherein a voice-based dialogue device (22), after initiation of a test call via the voice emergency call device (10) by a test person (16), performs a functional test of the voice emergency call device (10). The invention further relates to a voice-based dialogue device (22) for testing a voice emergency call device (10), in particular a voice emergency call device (10) of an elevator (12), wherein the voice-based dialogue device (22) is configured to perform a functional test of the voice emergency call device (10) after initiation of a test call via the voice emergency call device (10) by a test person (16). The invention also relates to an emergency call center (18), an emergency call system (28), a computer program, and a machine-readable storage medium.