Email Classification And Snippet Extraction For Form Auto-Completion

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Solution Overview

Problem

Transferring data from email messages into forms consumes significant computing resources due to network overhead from searches and memory overhead from copy-and-paste operations.

Innovation Solution

A system utilizing a classification model to identify relevant email messages and extract snippets for auto-completion of forms, reducing the need for user searches and copy-and-paste actions by using a clustering model and a machine learning model to suggest changes.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If a user searches for email messages and copies information manually, then the user can retrieve needed data, but network overhead and processing resources are significantly increased

Engineering Contradiction:
Improveform completionVSAvoidcomputing resource consumption
Core Design Contradiction:
Ease of operationVSUse of energy by moving object

Solution Approach 1:

The system automatically retrieves and processes email information without requiring user intervention. The classification model autonomously identifies relevant emails, extracts snippets, and populates form fields automatically, eliminating the need for manual searching and copying operations.

Inventive Principle:
Principle #25Self-service

Solution Approach 2:

The manual mechanical process of searching, selecting, copying, and pasting email information is replaced by an automated computational system using classification models, extraction algorithms, and data processing mechanisms that perform the same function with minimal user input.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

2Productivity

If manual copy-and-paste operations are used, then data can be transferred to forms, but power consumption and processing resources increase at the user device

Engineering Contradiction:
Improvedata transfer efficiencyVSAvoidpower consumption
Core Design Contradiction:
ProductivityVSUse of energy by stationary object

Solution Approach 1:

The system performs preliminary actions by pre-processing and classifying email messages before they are needed for form completion. The classification model analyzes emails in advance to identify relevance, and the extraction system prepares snippets beforehand, so that when form completion is needed, the data is already ready for immediate use.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

An intermediary processing system is introduced between the email service and the form completion process. This intermediary layer includes the classification model and extraction system that act as a buffer, processing and preparing data centrally before it reaches the user device, thereby reducing local processing burden and power consumption.

Inventive Principle:
Principle #24Intermediary (Mediator)

3Measurement precision

If rule-based filters are used to identify relevant emails, then some filtering is achieved, but accuracy and adaptability are limited

Engineering Contradiction:
Improveemail relevance detectionVSAvoidform-specific customization
Core Design Contradiction:
Measurement precisionVSAdaptability or versatility

Solution Approach 1:

The system changes the filtering parameters from static rules to dynamic machine learning models. The classification model uses trained parameters that adapt to different forms and email patterns, allowing for high-precision relevance detection across various form types without requiring manual rule configuration for each scenario.

Inventive Principle:
Principle #35Parameter changes

Solution Approach 2:

The system incorporates feedback mechanisms where the extraction system refines its operations based on the specific form requirements and email content patterns. The machine learning models continuously learn from data to improve their accuracy in identifying relevant emails and extracting appropriate snippets, adapting to new forms and email structures over time.

Inventive Principle:
Principle #23Feedback

Data Source

PatentUS20250284881A1Email message processing for form auto-completion
Publication Date: 2025.09.11 CAPITAL ONE SERVICES LLC
  • US20250284881A1 patent drawing
  • US20250284881A1 patent drawing
  • US20250284881A1 patent drawing

AI summary

In some implementations, a processing system may receive a plurality of email messages from an email service. The processing system may provide the plurality of email messages to a classification model in order to receive an indication of at least one relevant email message in the plurality of email messages. The processing system may extract, from the at least one relevant email message, a snippet corresponding to a field in the form. The processing system may generate a draft copy of the form that includes the snippet in the field and may output, to a user device, an indication that the snippet was added to the form.