Personalized Email Content Generation via Recipient Behavior Modeling

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Solution Overview

Problem

Current marketing email campaigns rely on a one-size-fits-all approach, which fails to personalize content based on individual recipient behaviors, leading to suboptimal click-through rates and revenue performance.

Innovation Solution

A digital data processing method that generates customized email content pieces by selecting features to maximize the probability of recipient response, using a probability model defined by coefficients valued from historical response data and optimized through a Stochastic Gradient Descent algorithm, ensuring each email is personalized for individual recipients.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Productivity

If a one-size-fits-all approach is used to send the same email content to all recipients, then the device complexity and processing requirements are reduced, but the click-through rate and response probability decrease

Engineering Contradiction:
Improveemail campaign efficiencyVSAvoidclick-through rate
Core Design Contradiction:
ProductivityVSReliability

Solution Approach 1:

The patent segments the email recipient population into different groups based on their behaviors, preferences, and historical interactions. Instead of sending identical content to all recipients, the system divides the audience and tailors content segments to each group's characteristics, thereby improving click-through rates while managing complexity through structured segmentation.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent applies local quality by customizing email content features specifically for each recipient or recipient segment based on their individual characteristics. The email content is not uniformly applied but is locally adapted to match recipient preferences, behaviors, and historical responses, improving engagement while the system manages complexity through automated personalization rules.

Inventive Principle:
Principle #3Local quality

2Reliability

If personalized content is generated for each recipient based on individual behaviors, then the click-through rate increases, but the device complexity and computational requirements increase

Engineering Contradiction:
Improveclick-through rateVSAvoidprocessing system complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The patent implements preliminary action by pre-processing and analyzing recipient behavior data before email generation. The system performs advance segmentation, preference analysis, and content matching so that when emails are generated, the personalization logic is already prepared. This reduces real-time computational complexity while maintaining high personalization quality.

Inventive Principle:
Principle #10Preliminary action

Solution Approach 2:

The patent uses copying by creating templates and patterns from successful email performances. Instead of generating entirely unique content for each recipient, the system copies and adapts proven content structures, subject lines, and formatting, reducing computational complexity while maintaining personalization effectiveness through template-based generation.

Inventive Principle:
Principle #26Copying

3Ease of manufacture

If the same email content is sent to all recipients, then the manufacturing precision of content creation is simplified, but the adaptability to individual recipient preferences deteriorates

Engineering Contradiction:
Improvecontent creation simplicityVSAvoidcontent personalization
Core Design Contradiction:
Ease of manufactureVSAdaptability or versatility

Solution Approach 1:

The patent applies universality by creating email content templates that serve multiple functions and can be adapted to different recipient segments. A single template structure can be universally applied across different audiences with automated parameter substitution, maintaining ease of content creation while achieving adaptability through systematic template variations based on recipient characteristics.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentUS10559015B2Digital data processing methods and apparatus for the automated generation of personalized digital content
Publication Date: 2020.02.11 SALESFORCE INC
  • US10559015B2 patent drawing
  • US10559015B2 patent drawing
  • US10559015B2 patent drawing

AI summary

The invention provides, in some aspects, digital data processing methods of generating digital content pieces (e.g., email messages or portions thereof) that are customized in accord with individual recipient behaviors. Such methods include the step of generating and digitally transmitting to a digital data devices of a recipient a digital content piece that (i) has a call to action to which the recipient can respond and (ii) that has a plurality of features selected so as to maximize a probability, P(b1, b2, . . . , bM, x1, x2, . . . , xM), that the recipient will respond to that call to action, where that probability is defined by the relationP(b1,b2, . . . , bM,x1,x2, . . . , xM)=exp(Σj=1, . . . , Mbjxj)/(1+exp(Σj=1, . . . , Mbjxj))wherex1, x2, . . . , xM are values for each of a plurality, M, of features characterizing the digital content piece and/or the recipient,b1, b2, . . . , bM are respective coefficients for each of the values x1, x2, . . . , xM.