Email Interface Entity Action Automation
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Solution Overview
Problem
Users face inconvenience when performing entity actions, such as paying bills or checking in for flights, as they need to navigate away from email interfaces to separate web pages, making the process time-consuming and inefficient.
Innovation Solution
A system that identifies emails associated with entity actions within an email interface, displays selectable inputs for performing these actions, and allows users to complete actions without leaving the interface through verification processes and action interfaces, pre-filling text fields and auto-selecting inputs based on email content.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users open separate windows or web pages to perform entity actions, then the email interface can remain simple and focused on communication, but the user experience becomes fragmented and time-consuming
Solution Approach 1:
The patent merges the email interface with the action interface by embedding actionable content directly within the email display. The action interface is integrated into the email client, allowing users to perform entity actions (such as paying bills, checking flights, or managing subscriptions) without leaving the email application. This consolidation eliminates the need to switch between separate windows or web pages, thereby improving ease of operation and reducing time loss.
2Productivity
If the email interface integrates action interfaces for entity actions, then users can perform actions without leaving the interface, but the system complexity increases
Solution Approach 1:
The patent segments the action interface into modular components that can be independently rendered within the email display. Each action (such as payment, check-in, or subscription management) is presented as a distinct, interactive element within the email interface. This segmentation allows the system to handle complex actions through standardized, reusable components, thereby managing system complexity while maintaining high productivity.
Solution Approach 2:
The patent introduces an intermediary layer between the email interface and the underlying action systems. This intermediary component translates user interactions within the email interface into appropriate action requests to various services. By using this intermediary, the system can integrate multiple entity actions without directly managing the complexity of each underlying system, thus improving productivity while controlling overall system complexity.
3Loss of time
If the system pre-fills text fields and auto-selects inputs based on email content, then the action completion process is streamlined and faster, but the system requires more sophisticated processing capabilities
Solution Approach 1:
The patent implements preliminary action by automatically extracting relevant information from the email content and pre-filling text fields before the user needs to perform an action. The system analyzes the email content, identifies required inputs, and prepares them in advance within the action interface. This eliminates the need for users to manually enter information, thereby reducing the time to complete actions. The processing capability required is managed through automated information extraction and field population mechanisms.
Data Source
AI summary
One or more computing devices, systems, and/or methods for performing entity actions based upon inputs received via email interfaces are provided. For example, an email received by an email account may be identified. The email may be associated with an entity action corresponding to a first entity. A selectable input corresponding to performing the entity action may be displayed via an email interface associated with the email account. A request to perform the entity action may be received via a selection of the selectable input. Responsive to receiving the request, an action interface corresponding to performing the entity action may be displayed within the email interface. One or more inputs associated with the entity action may be received via the action interface. Responsive to determining that the entity action is completed, a confirmation message, indicative of the entity action being completed, may be displayed using the email interface.