Email Security Gateway Clawback for Fast Multi-Recipient Recall
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Solution Overview
Problem
Current email recall technologies experience delays and are cumbersome, requiring administrators to generate search criteria and wait for reports before deleting messages, especially when recalling messages sent to multiple recipients.
Innovation Solution
A security application within a security gateway allows users to recall email messages efficiently by providing a user interface for a single request to move messages to a hidden directory, with options to override initial warnings and receive status updates on recall attempts.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If current email recall technologies are used, then email messages can be recalled from user mailboxes, but the process experiences delays and requires multiple steps including generating search criteria and waiting for reports
Solution Approach 1:
The system performs preliminary actions by establishing enrollment relationships between domains and the security gateway before recall is needed. The gateway pre-configures access to email servers and maintains readiness to execute recall commands immediately when requested, eliminating the need for administrators to generate search criteria and wait for reports before initiating recall
Solution Approach 2:
The patent extracts the recall functionality from complex multi-step administrative processes and consolidates it into a single user-initiated request. The security gateway isolates the recall operation from cumbersome report generation and search criteria formulation, allowing users to simply request recall and receive immediate execution
Solution Approach 3:
The system enables self-service recall where users can directly initiate email recall operations through the security gateway without requiring administrative intervention or complex procedural steps. The gateway autonomously processes the recall request by communicating with enrolled email servers and providing status updates
2Loss of time
If email messages are recalled using traditional methods, then messages can be deleted from mailboxes, but administrators must generate search criteria and wait for reports before deletion can occur
Solution Approach 1:
The system performs preliminary setup by enrolling domains with the security gateway before recall operations are needed. This pre-configuration enables immediate execution of recall commands when users initiate requests, eliminating the time-consuming steps of generating search criteria and waiting for reports that characterize traditional methods
Solution Approach 2:
Users can directly initiate email recall operations through the security gateway's user interface without requiring administrative processing steps. The system provides self-service functionality where users simply request recall and receive immediate execution, making the process as easy as initiating any other email operation
3Reliability
If the security gateway moves email messages to a hidden directory, then messages are inaccessible to recipients and recall is achieved, but the system must manage communication with multiple email servers
Solution Approach 1:
The security gateway acts as an intermediary between users and multiple email servers. It manages all communications with enrolled email servers through standardized protocols, abstracting the complexity of server-specific implementations from users. The gateway translates user recall requests into appropriate server commands and consolidates responses, providing reliable recall functionality across diverse email infrastructure without requiring users to understand underlying system complexity
Data Source
AI summary
A security application determines that a user authorized recall of one or more email messages. The security application determines that one or more domains associated with one or more recipients of the one or more emails are enrolled with a security server. The security application receives a user request from the user to recall the one or more email messages that were delivered to the one or more recipients. The security application provides a command to an email server of the one or more domains to move the one or more email messages to a hidden directory that is inaccessible to the one or more recipients. The security application determines a respective status for the one or more email messages based on a response or a nonresponse from the email server. The security application provides a summary report to the user.