Email Gateway Notification Object Insertion

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Solution Overview

Problem

Conventional email systems lack the ability to provide client-agnostic processing, leading to inefficiencies and delays in email message delivery, as they often require specific client software and do not offer advanced processing capabilities such as custom handling, notification management, and secure content hosting.

Innovation Solution

A client-agnostic email processing system that includes a custom email handler capable of in-line processing, background processing, and web server functionality, allowing for features like notification object insertion, secure content hosting, and custom processing commands, which can operate across various email clients and domains without requiring specific software installations.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If conventional email systems are used, then email delivery can be achieved, but client compatibility and advanced processing capabilities are limited

Engineering Contradiction:
Improveclient compatibilityVSAvoidsystem complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent implements a universal email processing system that handles multiple email clients and protocols through a single gateway infrastructure. The gateway performs in-line processing for various clients including Outlook, Lotus Notes, and web-based clients without requiring client-specific software, thereby achieving universality across different email platforms while maintaining a unified system architecture

Inventive Principle:
Principle #6Universality (Multi-functionality)

2Speed

If in-line processing is implemented, then email delivery speed is improved, but processing reliability may be compromised due to resource constraints

Engineering Contradiction:
Improveemail delivery speedVSAvoidprocessing reliability
Core Design Contradiction:
SpeedVSReliability

Solution Approach 1:

The patent divides email processing into distinct segments: in-line processing for immediate delivery requirements and background processing for non-critical tasks. The gateway identifies which processing operations can be performed in-line and which should be deferred to background processing, ensuring that time-sensitive delivery operations maintain high speed while reliability-critical operations receive adequate resources

Inventive Principle:
Principle #1Segmentation

3Adaptability or versatility

If advanced processing features are added, then functionality is improved, but system complexity increases

Engineering Contradiction:
Improveprocessing capabilityVSAvoidsystem complexity
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent introduces an email gateway as an intermediary component between email clients and the mail server. This gateway consolidates multiple advanced processing functions including notification management, content filtering, routing decisions, and protocol conversion into a single mediating layer, thereby providing enhanced functionality without proportionally increasing overall system complexity

Inventive Principle:
Principle #24Intermediary (Mediator)

4Ease of operation

If notification management is implemented, then user engagement is improved, but processing time increases

Engineering Contradiction:
Improveuser engagementVSAvoidprocessing time
Core Design Contradiction:
Ease of operationVSLoss of time

Solution Approach 1:

The patent implements preliminary notification management by pre-configuring notification templates, recipient lists, and delivery schedules before email campaigns are executed. The gateway prepares notification objects in advance and caches them, allowing rapid deployment during actual email delivery without requiring real-time processing of notification details, thereby reducing processing time while maintaining user engagement capabilities

Inventive Principle:
Principle #10Preliminary action

Data Source

PatentUS10326723B2Method and system for disambiguated email notifications
Publication Date: 2019.06.18 MIMECAST NORTH AMERICA INC
  • US10326723B2 patent drawing
  • US10326723B2 patent drawing
  • US10326723B2 patent drawing

AI summary

A system comprises email processing circuitry of a mail transfer agent. The email processing circuitry is configured to receive an inbound email message, and detect, based on parsing of the inbound email message, that the inbound email message is intended for multiple recipients and comprises one or both of: a header which determines that notification objects are to be embedded in corresponding output email messages; and body content which determines that notification objects to be embedded in the corresponding output email messages. The email processing circuitry is configured to generate a plurality of unique notification objects. The email processing circuitry is configured to, in response to the detection, package the inbound email message into the outbound email messages, wherein each of the outbound email messages is intended for only one of the multiple recipients and comprises a respective one of the notification objects.