Email Processor Automation for Enterprise Content Management
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Solution Overview
Problem
Existing content management systems require users to manually download and upload emails and attachments, which is inefficient and time-consuming.
Innovation Solution
A method for processing emails in a content management system that includes a first repository, a second repository, and a first email processor, allowing users to configure the email processor to automatically process incoming emails by creating documents, records, and attachments.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If users manually download and upload emails to content management systems, then emails can be stored in the system, but the process is inefficient and time-consuming
Solution Approach 1:
The email processor automatically receives, processes, and stores incoming emails without requiring user intervention. The system self-manages the entire email ingestion process by monitoring for incoming emails, extracting content, and storing it in the content management system repository, thereby eliminating manual download and upload operations
Solution Approach 2:
The system performs preliminary actions by pre-configuring the email processor with repository connections, authentication credentials, and processing rules before emails arrive. This setup enables the system to automatically process emails as they arrive without requiring users to perform manual operations at the time of email receipt
2Reliability
If an email processor is configured with multiple settings and security groups, then email processing control is improved, but the configuration complexity increases
Solution Approach 1:
The email processor configuration is segmented into distinct functional areas: repository connections, authentication settings, security groups, and processing actions. Each area can be configured independently, allowing administrators to manage complexity by addressing one configuration aspect at a time while maintaining overall system reliability through modular control
Data Source
AI summary
Systems and methods for processing emails in a content management system. The content management system may have two or more repositories. Users associated with a customer of a content management system, e.g., a pharmaceutical company, may send emails to a master email address, or email processor username, specifically created for an email processor in the content management system. The email processor may automatically create documents, records and attachments from the emails.