Multi-Party Email Response Sections and Delivery Tracking
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Solution Overview
Problem
Current email communication systems lack efficiency in managing multi-party emails, particularly in confirming delivery and obtaining responses, which affects resource utilization and response times within organizations.
Innovation Solution
A method for preparing and responding to multi-party emails that allows for the creation of response sections, specifying recipients, and selecting delivery options, including return receipts, to enhance communication efficiency.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If traditional email systems are used for multi-party communication, then email delivery can be achieved, but confirmation of delivery and collection of responses from multiple recipients requires manual follow-up, consuming time and resources
Solution Approach 1:
The system automatically sends delivery confirmation requests to multiple recipients and collects their responses. The email client receives and processes return receipts from recipients, providing automatic feedback on delivery status without requiring manual follow-up from the sender.
Solution Approach 2:
The system enables recipients to automatically send return receipts when they receive emails. The email client automatically manages the collection of responses from multiple recipients, making the follow-up process self-service rather than requiring manual intervention from the sender.
2Productivity
If traditional email systems are used for multi-party communication, then emails can be sent to multiple recipients, but managing targeted responses from specific recipients becomes complex and time-consuming
Solution Approach 1:
The system segments the email management process by allowing the sender to specify different recipient groups for different response sections. Each response section can be targeted to specific recipients or recipient groups, enabling organized and manageable multi-party communication where responses are collected systematically from different segments of recipients.
3Reliability
If manual follow-up is used to confirm email delivery and collect responses, then delivery status can be tracked, but resource consumption including storage and personnel time increases
Solution Approach 1:
The system automatically tracks delivery status by receiving return receipts from recipients without requiring manual intervention. The email client autonomously manages the collection and processing of delivery confirmations, eliminating the need for personnel to manually track delivery status and reducing resource consumption associated with manual follow-up processes.
Data Source
AI summary
A method for preparing and replying to multi-party e-mails is provided. The method includes opening an e-mail composition window in an e-mail application for generating an e-mail, specifying one or more recipients from a plurality of recipient groups for the e-mail, creating one or more response sections, identifying at least one recipient for each of the response sections, and sending the e-mail. The creating step further includes creating a general section in the e-mail. The method further includes selecting a delivery option from a plurality of delivery options for the e-mail prior to sending the e-mail and receiving one or more return receipts based on the delivery option selected in the e-mail sent. The method further includes selecting a response section in a received e-mail, and generating a reply to the response section in a reply e-mail composition window containing the response section.