Email Subject Line Personalization via Condition Engine

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Solution Overview

Problem

Existing electronic communication and marketing methods lack the ability to effectively personalize subject lines of messages, leading to reduced response rates from recipients, as they do not adapt content based on individual recipient information.

Innovation Solution

A system that uses a condition engine to evaluate conditions associated with each target recipient, determining whether to include conditional or universal text and variables in the subject line, allowing for personalized messaging by an assembler that incorporates evaluated results into the subject line content.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Reliability

If subject lines are personalized for each recipient using conditional text and variables, then response rates increase, but system complexity increases

Engineering Contradiction:
Improveresponse rateVSAvoidsystem complexity
Core Design Contradiction:
ReliabilityVSDevice complexity

Solution Approach 1:

The patent segments the subject line personalization process into distinct functional modules: a condition engine that evaluates recipient-specific conditions, a text handler that manages conditional and universal text, a variable handler that processes recipient data, a condition evaluator that determines text inclusion, an execution service that retrieves variable values, and an assembler that constructs the final subject line. This segmentation allows each component to handle specific tasks independently, managing complexity through modular architecture while enabling sophisticated personalization that improves response rates.

Inventive Principle:
Principle #1Segmentation

2Manufacturing precision

If conditional text and variables are evaluated for each recipient, then personalization accuracy improves, but processing time increases

Engineering Contradiction:
Improvepersonalization accuracyVSAvoidprocessing time
Core Design Contradiction:
Manufacturing precisionVSLoss of time

Solution Approach 1:

The patent implements preliminary action by having the condition engine determine all conditions associated with personalizing subject lines before the actual subject line construction occurs. The condition evaluator assesses which conditional text should be included based on pre-determined conditions, and the execution service retrieves variable values in advance. This preliminary evaluation and preparation of personalization parameters enables accurate customization while reducing processing time during message delivery, as the complex evaluation logic is resolved before the actual personalization assembly.

Inventive Principle:
Principle #10Preliminary action

Data Source

PatentUS8301705B2Subject line personalization
Publication Date: 2012.10.30 SAP SE
  • US8301705B2 patent drawing
  • US8301705B2 patent drawing
  • US8301705B2 patent drawing

AI summary

One or more conditions associated with personalizing a subject line of a message for each of one or more target recipients may be determined. One or more conditions may be evaluated to determine which of conditional text is included in and which of conditional variables are included with the subject line. One or more values may be determined, for each of the one or more target recipients, corresponding to each of universal variables and the conditional variables for inclusion with the subject line. The subject line of the message may be personalized for each of the one or more target recipients based on the evaluation of the one or more conditions, the subject line including text and values corresponding to the variables for inclusion with the subject line as determined based on the evaluation.