Embedded Video Windows in Clinical Workflows
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Solution Overview
Problem
Care providers face challenges in managing video communications within clinician workflows, as existing systems require clinicians to switch between multiple applications and devices, making it difficult to maintain context and efficiency during patient interactions, particularly leading to high no-show rates in follow-up visits.
Innovation Solution
A video infrastructure that integrates video communication seamlessly within clinician workflows, allowing embedded video communication windows within electronic medical records (EMRs) and mobile devices, enabling clinicians to interact with patients or specialists while maintaining workflow context, with features like minimizing and maximizing video windows to enhance workflow interaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If video communication is integrated within the clinician workflow, then clinician efficiency is improved and context maintenance is facilitated, but system complexity increases
Solution Approach 1:
The patent merges video communication functionality directly into the existing clinician workflow interface, allowing clinicians to conduct video visits without switching applications. The video communication window is embedded within the electronic medical record system, combining multiple functions (workflow management, patient records, and video communication) into a unified interface, thereby improving efficiency while managing complexity through integration rather than multiplication of separate systems
Solution Approach 2:
The system implements multi-functionality by enabling the clinician workflow interface to serve multiple purposes: managing patient records, coordinating care teams, and conducting video communications simultaneously. The unified platform allows clinicians to perform diverse tasks within a single application, reducing the need for multiple specialized tools and improving overall productivity
2Adaptability or versatility
If clinicians switch between multiple applications and devices for video communication, then video communication capability is provided, but workflow context is lost and efficiency decreases
Solution Approach 1:
The patent combines video communication capability with the existing clinician workflow interface, eliminating the need to switch between separate applications. The video communication window is embedded within the electronic medical record system, allowing clinicians to maintain their workflow context while accessing video communication features, thereby preserving ease of operation while providing versatile communication capabilities
3Loss of information
If video communication is embedded within the clinician workflow, then context maintenance is improved, but interface complexity increases
Solution Approach 1:
The patent segments the interface by providing collapsible or minimizable video communication windows that can be expanded when needed and collapsed when not in use. This segmentation allows the interface to maintain simplicity during routine workflow tasks while providing full video functionality when required, balancing context retention with interface simplicity through dynamic spatial organization
Data Source
AI summary
Embodiments of the present invention are directed to methods, systems, and computer storage media for providing embedded video communication within a clinician workflow. Chart requests provide clinician workflows associated with patients. Video requests initiate video communications between clinicians and interested parties. Embedded video communication windows are fully integrated with the clinician workflows and facilitate video communication via mobile devices between care teams, specialties, patients, and other interested parties. Clinicians may perform actions within the workflows while the video communications are in progress and available for viewing by the clinicians.