Embedded VoIP Web Interface for Business Communication
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Solution Overview
Problem
Current VoIP services require both parties to have access, limiting individual subscriptions, and businesses have little incentive to adopt due to no marginal cost for incoming communications, hindering widespread adoption and business use.
Innovation Solution
A system and method that embeds VoIP software within web pages, allowing users to communicate with business representatives at no cost to the user, with costs borne by the recipient, enabling communication via VoIP between users and hosts through a host server and user interface, supporting various data types like voice, video, and text.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If VoIP services require both parties to have access, then communication quality is maintained, but individual subscriptions are limited and adoption is hindered
Solution Approach 1:
The patent segments the VoIP access model into two distinct roles: hosts (businesses) and users (customers). Hosts purchase and maintain VoIP service for their organizations, while users can access VoIP communication through the host's system without individual subscriptions. This segmentation resolves the contradiction by allowing universal user access while maintaining quality control through host-managed connections.
2Loss of energy
If businesses have no marginal cost for incoming communications, then operational costs are controlled, but incentive to adopt newer technologies is reduced
Solution Approach 1:
The patent introduces an intermediary model where an independent VoIP service provider (the host) mediates between traditional telephony infrastructure and end users. This intermediary absorbs the cost structure and technology investment, allowing businesses to access advanced VoIP capabilities without bearing the full cost or complexity of adoption. The host manages the technology infrastructure while businesses benefit from enhanced communication capabilities.
3Ease of operation
If VoIP is embedded within web pages, then access barriers are reduced and ease of use improves, but system complexity increases
Solution Approach 1:
The patent merges VoIP communication functionality directly into web page interfaces. Users can initiate and conduct VoIP calls through standard web browsers without separate applications or complex configurations. The host server integrates multiple functions (web hosting, VoIP service management, user authentication) into a unified system, simplifying the user experience while consolidating system complexity on the host side rather than the user side.
Data Source
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AI summary
The present invention includes both a system and a method for communication over Internet protocol. In its various embodiments, the system and method of the present invention is particularly well suited for communication via VoIP between a user and a recipient, wherein the recipient is a host or a representative of a host. For example, a recipient could be a customer service or client relation's specialist employed by a host company. According to the present invention, the host is responsible for providing communications means to the recipient. In particular, the communications means are embedded within a host web page accessible to the user, such that the user can directly communicate via Internet protocol to a selected recipient or representative of the host.