Emergency Call Handler Visual Data Correlation
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Current emergency call handling systems rely on verbal communication, which can lead to inaccuracies in location determination and information exchange, especially for mobile callers, and lack the ability to efficiently transfer visual information, impacting the speed and appropriateness of emergency service responses.
Innovation Solution
A system and method that enables the transfer of visual information between callers and call handlers through a network interface, telephonic interface, and processing module, allowing for the correlation of visual information with call data, including the use of electronic mail messages and unique identifying components to facilitate efficient communication and data correlation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If visual information transfer is added to the call handling system, then information accuracy and completeness is improved, but device complexity increases
Solution Approach 1:
The system separates visual information handling from audio call handling by creating distinct communication channels: email messages for visual information and telephone calls for audio communication. This segmentation allows each channel to specialize in its strength while reducing overall system complexity.
Solution Approach 2:
The patent introduces an email system as an intermediary between the caller and call handler, enabling visual information transfer without directly integrating complex visual communication protocols into the existing call handling infrastructure.
2Productivity
If email communication is integrated with call handling, then information exchange efficiency is improved, but ease of operation deteriorates
Solution Approach 1:
The system automatically correlates email messages with telephone calls using unique call identifiers embedded in the email subject lines. This automated correlation eliminates the need for manual matching by call handlers, maintaining ease of operation while improving efficiency.
Solution Approach 2:
The call identifier feedback mechanism allows the system to automatically link incoming emails with the corresponding call records, enabling efficient information exchange without requiring additional manual steps from users.
3Loss of information
If multiple communication channels are used, then information completeness is improved, but loss of time increases
Solution Approach 1:
The system prepares and sends email messages with visual information in advance of or during the call, allowing call handlers to review information before the caller arrives or while other callers are being assisted, thereby reducing waiting time without sacrificing information completeness.
Data Source
AI summary
Apparatuses, systems and methods are presented for handling calls. In one embodiment, an emergency call handling system capable of receiving visual information from callers and correlating the visual information to particular incidents is disclosed. To obtain visual information, a call handler may generate and send an electronic mail message to the caller. The caller may reply to the electronic mail message and attach an image captured with, for example, a camera phone. The visual information may then be correlated to the call between the caller and call handler. The visual information may be used to assess an emergency situation. The visual information may be forwarded to emergency service providers.