Emergency Call Location Signaling Using Pre-Registered Device Records
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Solution Overview
Problem
Existing communication systems in enterprise entities often lack integration, leading to manual information transfer between modes, and on-premises telephony systems may not support remote workers, while emergency call location accuracy is crucial for timely response but is often inaccurate or unavailable.
Innovation Solution
A UCaaS platform with integrated emergency event processing functionality that automates location mapping and signaling, using network device information to accurately determine and signal the device location to a PSAP, enabling concurrent routing to both the PSAP and a monitoring device for enhanced emergency response.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If on-premises telephony systems are used, then service reliability for fixed locations is improved, but adaptability for remote workers deteriorates
Solution Approach 1:
The patent implements a universal location management system that works across multiple communication platforms (telephony, email, messaging) and deployment scenarios (on-premises and remote). The system registers and tracks device locations regardless of where the device is physically located, making the telephony service adaptable to both fixed and mobile workers while maintaining service reliability through centralized location management.
2Device complexity
If manual information transfer between communication services is required, then service integration complexity is reduced, but information transfer efficiency deteriorates
Solution Approach 1:
The patent merges location management functionality across multiple communication services into a unified system. The location registration and tracking mechanisms are integrated so that location information is automatically available to all communication platforms (telephony, email, messaging) without requiring manual transfer, thereby improving information transfer efficiency while maintaining manageable system complexity through unified architecture.
3Measurement precision
If automated location tracking is implemented, then emergency response accuracy is improved, but system complexity increases
Solution Approach 1:
The patent implements preliminary location registration where device locations are registered and stored in advance before emergencies occur. The system proactively tracks and maintains location information for all devices, so when an emergency call is made, the location is already known and can be immediately provided to emergency services. This preliminary action achieves high emergency response accuracy without requiring complex real-time tracking systems during critical moments.
Data Source
AI summary
A system for determining and signaling a location of a client device during an emergency call is provided. A network device through which a client device registered with a software platform connects to access a network may be detected. An operator of the software platform may be prompted to identify a location of the client device. A record may be generated, for the client device, indicating the location and information associated with the network device. An emergency call may be detected from the client device. A current location of the client device may be determined using the record. Information associated with the current location of the client device may be signaled to a public safety answering point with the emergency call.