Emergency Call Routing With Device Location Mapping
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Solution Overview
Problem
Existing communication systems in enterprise entities often lack integration, leading to manual information transfer between modes, and on-premises telephony systems may not support remote workers, while emergency call location identification is inaccurate, delaying response times.
Innovation Solution
A UCaaS platform with integrated emergency event processing functionality for concurrent call routing to a PSAP and a monitoring device, automated location mapping, and individual device registration to ensure accurate emergency response.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of manufacture
If separate communication modes are implemented by different service providers, then each service can be optimized independently, but information transfer requires manual intervention and system integration is difficult
Solution Approach 1:
The patent merges multiple separate communication modes (telephony, email, messaging) into a single unified communications platform. The system integrates these previously siloed services through a common infrastructure that handles all communication types through unified routing and processing, eliminating manual information transfer requirements between services.
Solution Approach 2:
The unified communications platform provides multi-functionality by handling diverse communication modes through a single system architecture. The platform can process telephony calls, email messages, and instant messages using common processing logic, allowing one system to perform multiple communication functions that previously required separate service providers.
2Adaptability or versatility
If on-premises telephony services are used, then local control and reliability are improved, but remote workers cannot access communication services
Solution Approach 1:
The system provides universal access to communication services across multiple locations and device types. The unified platform enables employees to access telephony, messaging, and email services from any location through various devices (mobile phones, tablets, computers), making the system adaptable to both remote and on-site workers while maintaining service reliability through cloud-based infrastructure.
3Measurement precision
If traditional emergency call routing is used, then call processing is simple, but location identification is inaccurate and response time is delayed
Solution Approach 1:
The system performs preliminary actions by pre-mapping device locations to physical addresses and pre-configuring emergency contact information before emergencies occur. When an emergency call is made, the system already has the location data ready and can immediately route the call to the correct emergency services with accurate location information, eliminating delays associated with manual location entry or inaccurate traditional routing.
Solution Approach 2:
The system incorporates feedback mechanisms that continuously update device location information and verify routing accuracy. The platform monitors emergency call routing effectiveness and uses this feedback to improve location identification accuracy over time, ensuring that emergency services receive the most current and accurate location data possible.
4Productivity
If concurrent routing to multiple devices is implemented, then emergency response coordination is improved, but system complexity increases
Solution Approach 1:
The system segments the emergency response function into distinct components: a unified communications platform that handles call routing, separate monitoring devices that receive alerts, and coordinated response modules that manage the actual emergency response. This segmentation allows complex concurrent routing to multiple devices (PSAP and monitoring devices) to be managed through modular, manageable components rather than a monolithic complex system.
Data Source
AI summary
A software platform includes emergency event processing functionality for detecting and mapping emergency event occurrences. The emergency event processing includes call path processing for concurrently routing an emergency call from a device registered with the software platform for a customer thereof to a public safety access point and to a monitoring device of the customer. The concurrent routing enables an operator of the monitoring device to join the emergency call, for example, by monitoring the call to determine how to notify other operators of the customer of the subject emergency event or by participating in the call to assist in the emergency event response. The concurrent routing may further automate, and therefore expedite, the signaling of an emergency event to others at the location of the emergency event, such as to prevent further risk of harm.