Emergency Call Redundancy Elimination via Database Lookup
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Solution Overview
Problem
Emergency call management systems often result in redundant reports to public safety answering points (PSAPs), leading to inefficiencies and unnecessary information transmission.
Innovation Solution
A system and method that allow call center advisors to retrieve information about an incident during an emergency call, search databases for previous reports to the same PSAP, and determine whether to contact the PSAP based on the results, thereby reducing redundant reporting.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If emergency calls are automatically reported to all PSAPs within boundary, then coverage is improved, but redundant reporting increases
Solution Approach 1:
The system performs preliminary actions by checking the database for previously reported incidents before making a new report to PSAP. This preliminary check prevents redundant reporting while ensuring that new incidents are promptly communicated, resolving the contradiction between comprehensive coverage and avoiding redundancy.
Solution Approach 2:
The system implements feedback by continuously monitoring and checking the database for existing reports related to the current incident. This feedback mechanism allows the system to adapt its reporting behavior based on historical data, ensuring reliable coverage while eliminating redundant transmissions to PSAPs.
2Reliability
If all incidents are reported to PSAP, then safety is improved, but workload increases
Solution Approach 1:
Before reporting an incident to PSAP, the system performs a preliminary check of the database to determine if the incident has already been reported. This preliminary action ensures that only new, unreported incidents are transmitted to PSAP, maintaining public safety response reliability while reducing the workload on call center and PSAP operators.
Solution Approach 2:
The system extracts and removes redundant incident reports from the reporting process by comparing current incidents against the database of previously reported incidents. This extraction of redundant information maintains comprehensive safety coverage while improving productivity by reducing unnecessary work for operators.
3Loss of energy
If database searching is performed for every call, then redundancy is reduced, but processing time increases
Solution Approach 1:
The system applies partial action by performing database searches selectively based on incident criteria rather than for every single call. This approach reduces redundant reporting effectively while minimizing the time loss associated with excessive database querying, balancing redundancy elimination with processing efficiency.
Data Source
AI summary
A system and method for managing emergency calls are disclosed herein. The method includes receiving an emergency related call at a call center, and during the emergency related call, retrieving information related to i) a type of incident being reported, ii) a location of the incident being reported, and iii) a description of the incident being reported. A public safety answering point to notify of the incident is identified, where such identification is based upon at least some of the retrieved information. A database is searched for outgoing calls to the identified public safety answering point, and based upon results from the searching, a determination is made as to whether to contact the identified public safety answering point.