Emergency Call Routing via Intermediary Server and Parallel Guardian Connections
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Solution Overview
Problem
Conventional mobile security systems face challenges in quickly and reliably connecting emergency calls to designated guardians, leading to delayed responses and difficulties in recognizing the user's situation during urgent events.
Innovation Solution
A method and system that allow a user to make an emergency phone call, which automatically connects to a predetermined service organization, prioritizing connections to multiple guardians based on customer information, location, and priority values, ensuring immediate communication and emergency reporting.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a conventional emergency phone call system is used, then the system structure is simple, but the connection reliability to guardians is low and response time is delayed
Solution Approach 1:
The patent introduces a communication server as an intermediary between the mobile terminal and multiple guardians. The server receives the emergency call, manages connection requests to multiple guardians simultaneously, and coordinates the communication sessions. This intermediary system significantly improves connection reliability by ensuring at least one guardian receives the call, while the added complexity is centralized in the server rather than distributed across multiple terminals.
Solution Approach 2:
The patent segments the emergency call connection process into multiple parallel connection requests to different guardians. Instead of a single sequential call, the system divides the communication task into multiple simultaneous connection attempts, each to a different guardian. This segmentation increases the probability of successful connection while maintaining manageable system architecture through parallel processing.
2Reliability
If a single guardian is contacted, then the operation is simple, but the success probability of connection is low when the guardian is unavailable
Solution Approach 1:
The mobile terminal performs preliminary actions by automatically identifying the user as a ward and retrieving pre-stored guardian information from the server before initiating calls. The system pre-establishes the list of guardians and their contact information, so when an emergency occurs, the terminal can immediately begin simultaneous connection requests without manual intervention to identify or contact guardians.
Solution Approach 2:
The emergency call system performs self-service by automatically managing the entire connection process without requiring manual intervention. The terminal autonomously identifies the user as a ward, queries the server for guardian information, initiates multiple connection requests simultaneously, and monitors the connection status. This automation maintains operational simplicity for the user while achieving high connection success probability through multiple parallel attempts.
3Speed
If multiple guardians are contacted simultaneously, then the response time is reduced, but the system complexity increases
Solution Approach 1:
The communication server acts as a mediator that manages the complexity of simultaneous multiple connections. It receives the emergency call request, queries the ward's guardian list from the database, and initiates parallel connection requests to all guardians. The server also monitors and coordinates these simultaneous connections, reducing the complexity burden from the mobile terminal and enabling fast response time through centralized management.
4Productivity
If conference call with multiple guardians is performed, then the communication efficiency is improved, but the difficulty in recognizing the user's situation increases
Solution Approach 1:
The patent segments the communication into separate individual call sessions with each guardian rather than a single conference call. Each guardian receives a dedicated call where the user can clearly explain the emergency situation without the complexity of multi-party communication. This segmentation maintains clear situation recognition while achieving communication efficiency through parallel simultaneous calls to multiple guardians.
Data Source
AI summary
A method and system for preferentially connecting a designated receiver of an emergency phone call are provided. An emergency phone call to a predetermined service organization is made when a specific pattern is input or a specific button is pressed. A service organization receives the emergency phone call, recognizes a user as a ward by determining customer information according to the user's calling ID (CID), and simultaneously requests a phone call connection to a plurality of guardians of the ward according to the user's customer information. When a specific guardian of the plurality of guardians receives a phone call, a phone call between the ward and the specific guardian is connected by using a communication repeater of the service organization.